Customer Service Specialist - Remote

Job Description

Job Description

- This class date is slated for April 27, 2026!!

- This position will include a Saturday shift and operate on a flexible schedule. Shifts may start and end within a one-hour scheduling window based on business needs.

About defi SOLUTIONS:

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customer lending processes with proven, scalable performance.

Learn more at defisolutions.com and follow us on LinkedIn.

What’s in it for you?

• Stable Pay: Hourly rate with no sales quotas. ($20/hr + extra for late shifts and Saturdays.)
• Paid Training: Get set up for success from day one
• Generous PTO and Paid Holidays
• Education Support: Tuition reimbursement available
• Day-One Benefits: Health, dental, and vision coverage start immediately
• Career Growth: Strong focus on internal promotions

About the Role: As a Customer Service Specialist, you’ll support our automotive finance clients in a fast-paced, high-volume contact center. You’ll handle customer service and soft collections tasks, helping meet financial goals for top lenders. We’re looking for proactive team players who live our values: Get it Done, Win as a Team, Better Every Day, and Do it with Passion.

Duties and Responsibilities:

• Handle Customer Service Tasks: Payments, due dates, payoffs, and account updates.
• Process ACH Requests and provide payoff quotes
• Perform soft collections: (1-45 days past due) and set up repayment plans
• Use Skip Tracing tools to locate and update customer information

Metrics for Success:

• Quality: 90% + customer interaction score
• Adherence: 92% + to scheduled shifts and breaks
• Efficiency: Average handle time under 400 seconds

Required Qualifications: (Applicants without these qualifications will not be considered)

• High School Diploma or GED
• Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center
• State Licensing Covered: We handle and fully cover all required collections licensing across multiple states – no cost to you.

Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.

Hours of operation are Monday - Thursday, 8:00 AM - 11:00 PM Eastern, Friday 8:00AM - 9:00PM Eastern & Saturday, 9:00 AM - 5:00 PM. Hours required are within these days and times.
Applicants are required to work a 40-hour work week.