Billing and Customer Service Representative

Job Description

Job Description

Billing and Customer Service Representative

Posted

October 1, 2025

Employment Type

Full-time

Compensation

$15.00 based on experience, skill level, and relevant competency.

Opportunity for commission income based on meeting annual retention requirements.

Licensed workers can possibly earn up to $24.00 hrs. equivalent w/commission incentives. Only applies to licensed staff.

Potential pay increase for bilingual speaker (Spanish).

Company

Hairston Brown Financial & Insurance Services

Location

9303 Hwy 119, Ste. 300

Alabaster, AL 35007

1 (205) 685-1333

JOB DESCRIPTION

· Check to ensure that appropriate changes are made to resolve customer(s) service problems.

· Contact customers to collect payments and make appropriate payment arrangements.

· Complete contract forms and/or application agreement, prepare change address records, and issue service discontinuance orders using computer.

· Confer with customers by telephone or in person in order to provide information about product(s) and service(s), take orders or cancel accounts, or obtain details of complaint(s).

· Contact customer(s) in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

· Determine charges for services requested, collect deposits or payments, and/or arrange for billing.

· Input quotes, create customer files and store in cloud.

· Keep records of customer interactions and transactions, record all details of inquiries, complaints, and comments, as well as action(s) taken in management system.

· Prepare renewal and new client document for agent(s)

Requirements

· Must have reliable transportation and attendance.

· Organizational Skills

· Self-motivated

· Ability to communicate and convey information effectively.

· Ability to work in team environment.

· Life and Health License

· Property and Casualty License

As a valuable Team Member, you will receive....

· Salary plus commissions/bonus for exceeding retention requirement.

· Health Benefits - 401K

· Growth potential/Opportunity for advancement within the office

BENEFITS

• Family Oriented and Life-Balanced Work Environment
• Assistance with setting up Health Insurance including Medical, Dental, and Vision
• Paid Holidays after first 90 days (Full-Time Only)
• Paid Vacation and Sick Time after first 90 days (Full-Time Only)
• Possible pay incentive for bilingual candidates (Spanish)

Seniority Level

• Licensed with 1 year exp. preferred.
• If not, must be willing to get licensed within the first 180 days (Salary will be $15.00 until licensed). Cost of license will be reimbursed upon passing the licensing test.

Industry

• Insurance

Employment Type

• Full-time or Part-Time

Job Functions

• Billing and Service