Provider Relations Specialist

Provider Relations Specialist

NaphCare has an excellent opportunity for a Provider Relations Specialist to join our Corporate Headquarters in Birmingham, AL. The Provider Relations Specialist will support clients by providing claims status, payment information, and explanation of payment via telephone and written correspondence. The Provider Relations Specialist will also resolve provider issues and elevate as needed. Once all training requirements have been fulfilled, this is a remote position.

NaphCare partners with correctional facilities to provide proactive, patient-focused healthcare. We recognize that we serve a unique and diverse patient population, and our onsite teams take pride in bringing excellence in care to a population in great need. Be part of a world-class team of professionals who are revolutionizing correctional healthcare.

Responsibilities

• Accurately provide claim status and payment information to clients.
• Demonstrate skills in accuracy and multitasking while working to impact progress within the daily workload and adhere to internal candidates.
• Maintain confidentiality when managing patient data and company processes.
• Demonstrate a high comfort level in working with large volumes of data.
• Demonstrate a strong attention to detail and a commitment to customer service throughout the claims process.
• Additional duties and specific projects as assigned.

Requirements

• High school diploma or equivalent work experience.
• A minimum of 2 years’ of previous experience processing 1500s, UBs and medical claims.
• Medical billing knowledge and customer service skills are critical.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite is also desired.

Equal Opportunity Employer: disability/veteran

Outstanding Benefits Package

NaphCare offers competitive benefits, including health, prescription, dental, Employment Assistance Program (EAP) services, vision and 401(k). NaphCare offers term life insurance at no cost to the employee and provides PTO, paid holidays and an array of voluntary benefits. Employees enrolled in our health insurance program receive prescriptions free of charge when filled at our in-house pharmacy or mail order program.