Patient Care Liaison

Job Description

Job Description

Description:

Job Summary

We are looking for a Patient Care Liaison (PCL) to join our team! In this role, you will be the first point of contact for patients, guiding them through their care journey with professionalism and empathy. As a key member of our team, you will manage scheduling, coordinate care, and provide essential support to patients, patient care coordinators, and providers. Your goal will be to create a welcoming and seamless experience for every patient, ensuring they feel supported and valued at every step.

Roles & Responsibilities

Patient Support & Scheduling

Welcome patients warmly and assist with check-in and check-out.

Schedule, confirm, and reschedule appointments to maintain efficient patient flow.

Verify insurance, explain financial responsibilities, and process payments.

Manage incoming calls and direct them appropriately.

Respond to patient inquiries with professionalism and care.

Collect vitals and lab specimens as needed.

Educate patients on clinic policies and procedures.

Administrative Duties

Maintain and update patient records while following HIPAA and organizational guidelines.

Work closely with peers, providers, managers, and billing teams to foster a culture of quality care and operational efficiency in the clinic with positive and concise communication.

Keep the reception and patient areas clean, sanitized, and organized.

Process Prior Authorizations as needed.

Additional Responsibilities

Ensure all patient information is accurate and up to date.

Be an Ally to efficiently and effortlessly close the loop on the patient journey by coordinating between the patient, patient care coordinator, provider, and clinic.

Responsible for other duties as assigned by leadership.

Attendance is an essential function of the job.

Required

• High School Diploma or Equivalent.
• Customer service experience (any industry).

Preferred

• 6+ months of medical office experience.
• Experience with EMR systems, medical terminology, and health care procedures.

Personal attributes

• Dependable, professional, empathetic, and genuinely wanting to help people in a caring way.
• Strong multitasking and problem-solving skills in a fast-paced environment.
• Adaptable and proactive, with a positive and team-focused attitude.
• Excellent communication and interpersonal skills with the ability to remain composed under pressure.