Member Service Representative (Overnight In Pensacola)

Job Description

Job Description

Member Service Rep Level 1 (Located in Pensacola)

Location: in Pensacola, FL

Start Date: December 1st, 2025

Training Period: December 1, 2025 – January 9, 2026 (Fully Onsite) will work Hybrid once released to do so

Schedule:

• Full-time, 40 hours/week
• Training- 3:00 pm-12:30 am
• Shifts fall between
  • 3:00 PM and 2:30 AM , Monday–Saturday or Sunday- Friday
• Two schedule options:
  • Sunday off + one rotating weekday off
  • Saturday off + one rotating weekday off
• Must have a 9.5-hour window of availability
• Final schedules are provided two weeks in advance

Job Overview

TEKsystems is partnering with a Fortune 100 Financial Institution to hire Member Service Representatives in Pensacola, FL . This is a fully onsite role during training, with potential to transition to hybrid work after successful completion of the training period.

Key Responsibilities

• Respond to member inquiries in a high-volume, structured contact center
• Provide detailed information about financial products and services
• Conduct transactions related to savings, checking, consumer loans, credit cards, IRAs, and more
• Advise members on additional products and services that meet their needs
• Handle 80–100+ calls daily with professionalism and accuracy

Qualifications

• High school diploma or GED required
• 1–2 years of recent customer service experience (call center, retail, admin, or sales)
• Ability to thrive in a fast-paced, mentally demanding environment
• Strong interpersonal and communication skills
• Proficient in computer use and data entry
• Previous remote or hybrid work experience is a plus

Pay and Benefits

The pay range for this position is $17.50 - $17.50/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Foley,AL.

Application Deadline

This position is anticipated to close on Nov 7, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.