Customer Service Representative
Job Description
Job Description
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
- Health Insurance
- 401K
We are seeking a Customer Service Representative to join our team. We are a small family-owned business and sell automotive and architectural window film nationwide. In this role, you will communicate with customers to identify their needs, process requests and orders, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities
- Receive inbound calls and emails
- Identify the reason for the customers call, collect relevant information and provide solutions
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Process orders and returns
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
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