Provider Enrollment Revalidation Quality Assurance Specialist - Montgomery, AL (Onsite)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Provider Enrollment Revalidation Quality Assurance Specialist at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

• Provide accurate quality checks of provider enrollment revalidation applications to ensure that applications reviewed each month equal a combined error rate of no more than 95%.
• Provide accurate quality checks of calls received via the CXone que for provider enrollment revalidation to ensure that specialists are supplying providers with accurate, courteous customer service.
• Ensuring that enrollment staff receive complete and timely feedback of errors found during quality assurance audits.
• Work with team lead and the Provider Enrollment Supervisor to address any error patterns and training opportunities.
• Demonstrate an ability to work in a production environment under strict quality and production requirements

What we're looking for

• 2 or more years of quality assurance and customer service experience in the healthcare industry
• Knowledge of basic help desk software, computer software and Microsoft Office applications
• Strong written and oral communication skills to respond to inquiries professionally
• Strong organizational skills and strong attention to detail with an ability to work both independently and in a team-oriented environment
• Knowledge of working from standard protocols and documents to accurately complete work assigned

What you should expect in this role

• This position is based in an onsite office environment in Montgomery, Alabama.
• The work schedule is Monday through Friday, from 8:00 AM to 5:00 PM CST.
• All interviews require Video during calls as well as the first two weeks of training.
• Assessment Requirement: Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process.

The deadline to submit applications for this posting is August 31, 2026.

#LI-HYBRID #LI-PP1 #LI-CM1

The pay range for this position is $32,700.00 - $46,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.