Customer Service Representative

Job Description

Job Description

Southern CaseArts is the foremost manufacturer of innovative refrigeration units for a variety of food retailer segments, primarily grocery and convenience stores. The company’s customer-driven, cutting-edge designs and quality engineering result in merchandising solutions that lead to compelling shopping experiences and increased sales. Our focus on teamwork ensures that each of our specialty merchandisers meets both the customer’s requirements and our exacting standards.

Division/Location

Southern CaseArts - Bessemer, AL

Job Classification

Non-exempt

Position Summary:

This role provides primary support for aftermarket parts and service activities, including warranty and non-warranty parts identification, quotation, and order processing through the ERP system. This position also supports Purchasing with purchase order completion as needed (up to 10%-time allocation). The focus is on accurate, time processing and effective coordination across departments to ensure customer needs are met.

Key Responsibilities

Aftermarket Parts (Primary Focus)

• Identify parts required for warranty and non-warranty service request.
• Prepare quotations and process orders in the ERP system.
• Ensure accuracy and completeness of order information for customers and internal teams.
• Provide order status updates and quality information to customers.
• Coordinate with Production, Purchasing, and Shipping to resolve issues and ensure on-time fulfillment.

Purchasing Support (Secondary)

• Assist with preparation and completion of purchase orders as directed by Purchasing.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience in parts support, service coordination, or purchasing functions preferred.
• Strong organizational skills and attention to details.
• Proficiency with ERP systems and Microsoft Office tools.
• Effective communication skills with customer and cross-functional teams.
• Ability to perform duties with limited supervision.
• Ability to multi-task in a fast-paced environment
• Ability and desire to work in a team environment.

Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities.