Executive Assistant - Customer Service & Support

Job Description

Job Description

We’re looking for a proactive, highly organized Executive Assistant to support the Director of Customer Service & Support. This role goes beyond traditional admin work—you’ll act as a key partner in driving communication, coordinating cross-functional efforts, and ensuring initiatives are executed effectively across teams.

If you thrive in a fast-paced environment, enjoy keeping people aligned, and take ownership of getting things done, this role is for you.

What You’ll Do

Executive & Team Support

• Partner directly with the Director to manage priorities, communications, and follow-ups
• Coordinate and help execute departmental initiatives from planning through completion
• Prepare reports, summaries, and internal communications
• Track action items and ensure accountability across teams

Cross-Functional Coordination

• Serve as a central point of contact between Customer Support and other departments
• Keep projects moving by identifying gaps, following up, and driving clarity
• Help ensure teams stay aligned on priorities, timelines, and deliverables

Administrative Support

• Manage documentation, reporting, and internal workflows
• Process purchase requests and track orders and approvals
• Support inventory and supply coordination
• Assist with expense report review and general admin tasks

Timekeeping & Reporting (Secondary)

• Maintain accurate employee time records and resolve discrepancies
• Support weekly reporting (hours, PTO, overtime)
• Ensure documentation is complete and submitted on time

What We’re Looking For

• 2+ years in an Executive Assistant, Administrative, or similar role
• Strong organization and follow-through—you don’t let things drop
• Clear, professional communication skills
• Detail-oriented with the ability to manage multiple priorities
• Proficiency in Excel and standard office tools
• Experience supporting leadership is a strong plus

Why This Role Matters
You’ll play a critical role in helping leadership stay focused while ensuring teams are aligned, informed, and executing effectively.