Service Dispatcher

Location: Hueytown, Alabama

Schedule: Monday through Friday, 08:00 am to 05:00 pm

Pay: Depends on experience, between $18.00 to $22.00

RESPONSIBILITIES:

• Dispatching and Scheduling: Receive service requests and schedule field technicians efficiently based on location, urgency, and availability. Ensure prompt follow-up and communicate with technicians throughout the day to manage schedule changes or urgent calls.
• Welcoming and Greeting: Warmly welcome all visitors, customers, and employees to the office, ensuring a positive and professional first impression.
• Phones and Email: Answer and route incoming calls and office emails professionally, providing accurate information and directing to the appropriate personnel or department.
• Mail and Package Handling: Receive, sort, and distribute incoming mail and packages. Prepare and process outgoing mail as needed.
• Administrative Support: Support office operations with data entry, filing, photocopying, and document organization. Assist various departments with routine administrative tasks.
• Reception Area Maintenance: Keep the front desk and reception area clean, organized, and stocked with necessary office supplies.
• Security Awareness: Monitor front office security procedures, issue visitor badges or access cards as needed, and maintain records of guest entry.
• Communication: Serve as a key point of contact between customers, technicians, and internal staff. Relay messages accurately and provide timely updates as needed.
• Software and Records Management: Update service orders, customer information, and technician notes using Data Plus - AGENT Field Management software.
• Project Support: Assist management with special projects, seasonal tasks, and other duties as assigned.

REQUIREMENTS:

• High School Diploma or GED required, advanced degree would be preferred
• Professional presentation
• Proficiency in MS Office Suite
• Ability to communicate clearly and professionally
• 2-3 Years of previous experience in a similar role