International Business Support Representative

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The International Business Support Representative will work closely with the International Business Support team and the directors of our subsidiary offices by facilitating all aspects of all international business with our international customers and distributors and subsidiary offices.

*******************This position works onsite 5 days a week **********************

Essential Duties and Responsibilities:

• Work directly with our network of exclusive distributors to insure prompt and efficient fulfillment of their product orders, literature requests and other needs.
• Work directly with our subsidiary offices to provide instruction and assistance in customer-related issues including Dynamics support and inventory maintenance.
• Work with International doctors to answer inquiries, assist with orders.
• Maintain and enhance database including invoices, quotes, pricing schedules, etc.
• Respond to international email inquiries.
• Interface with Sales and Marketing to provide coordination of product literature, publications, congresses, sales meetings/training and educational programs outside of North America.
• Interface with Accounting to accurately enforce accounting requirements including distributor payment of invoices and EXIM insurances issues.
• Apply country specific stickers to products in outgoing orders.
• Process reported complaints and resolve shipping delays.
• Maintain and ensure company compliance with export control procedures.
• Have knowledge of our products to answer basic technical questions.
• Work individually and as part of the team.

Qualifications:

• A strong background in customer service, clerical, administrative experience of at least three years
• Experience with computer software systems and database management
• Time management and organizational skills are essential
• General office procedures and computer skills including intermediate Excel required
• Excellent interpersonal, oral, and written communication skills are required.
• Ability to work well independently and within a team environment.
• An analytical mind capable of learning quickly, adapting to change, and problem solving
• Requires vaccination against Hepatitis B or signed declination form

Education and Experience:

• Minimum of 3 years clerical, customer service, administrative experience
• High School diploma required
• Bachelor's Degree preferred and/or combination of experience
• Fluent in Spanish or Portuguese preferred

Benefits:

• 2 comprehensive medical plan options to choose from available the first of each month following your date of hire
• Flexible Spending Account or HSA Account available
• Vision Benefits
• Company paid Dental Insurance for employee and dependents
• Wellness Plan
• 401k with 5% matching
• Generous PTO plan including 11 paid holidays, 2 Floating Holidays and Community Service Hours
• Company paid Short Term Disability
• Long Term Disability
• Company provided Life Insurance
• Paid Parental Leave
• Casual Dress Code
• Social events for employees and family