Key-Holder

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Do you have a passion for people, style, and leadership?

Are you energized by serving customers and leading a team to go above and beyond? This might be your dream job!

At Alabama Outdoors, were serious about providing an incredible customer experience in an active, fun, lifestyle clothing environment.
We are looking for a friendly, energetic, and engaging team members who can both serve customers directly and step up to support store leadership. Keyholders set the example on the sales floor by modeling excellent service, motivating the team, and helping keep daily operations running smoothly.

Previous retail or customer service experience is strongly preferred, with leadership or supervisory experience a plus.

Position Summary
Create an incredible customer experience for every single person who comes into our stores. Lead by example by engaging and interacting with each customer in an enthusiastic, friendly, and knowledgeable manner. Assist in creating an upbeat, customer-first, active store environment. Serve and lead every customer and team member to the best of your ability.

Position Daily Duties
1. Perform essential retail responsibilities such as folding, steaming, hanging, and merchandising clothing items and accessories on the sales floor.
2. Assist customers at the register by completing transactions accurately and efficiently through the Point-of-Sale system.
3. Remain active and engaged, with the ability to be on your feet for extended periods of time.
4. Consistently interact with customers throughout your shift to create a welcoming and service-focused environment.
5. Support in-store e-commerce operations, including order processing and fulfillment.
6. Provide direction and delegation to team members, ensuring tasks are completed to standard.
7. Act as the point person when managers are not present helping resolve customer concerns, supporting teammates, and making operational decisions as appropriate.
8. Perform other duties as assigned to support overall store operations.

Keyholder Specific Requirements
1. Ability to delegate and direct team members effectively.
2. Ability to be led and to lead remain coachable and supportive of store leadership.
3. Act as MOD (Manager on Duty) when Store Leadership isnt present.
4. Serve as an example of store expectations, customer service, and leadership.

Keys to Success at Alabama Outdoors
1. Passion for People We put people first, always. Deliver excellence and
engaging customer service. Treat every customer like they are the most
important customer of the day.
2. Passion for Products Strive to be the expert on key products so you can
confidently share and highlight what we offer.
3. Passion for Excellence Strive for high standards in processes, details, and
follow-through, setting the tone for others on your team.
4 . Passion for Teamwork Work together, encourage others, and contribute to a
positive, fun store environment.

Position Requirements
Excellent communication and interpersonal skills
Ability to lift or move up to 50-pound boxes or racks
Must be able to work a flexible schedule, including nights, weekends, and holidays
Ability to remain on your feet for extended periods of time
Comfort with Point of Sale systems and handling customer transactions
Willingness to support e-commerce processing and order fulfillment as part of daily operations

How to Apply
Please include/attach a cover letter detailing why you would be a good fit for this position, along with your resume. Applicants with a cover letter will be considered first. Please include any related experience in the retail or customer servi