Decatur Member Services Representative
Job Description
Job Description
Reports to:
- Management
- Fluent in English
- Proficient reading and writing skills
- Computer skills
- Proficency in math and money handling (ranging from mental math to basic calculator skills)
- Consistency within schedule availability (with major changes being communicated with 2 wk notice)
- Strong customer service skills
- Membership Sales
- Greet all members & guests with a smile and wish them well as they exit the club
- Check in all members and guests in accordance with company procedures
- Facilitate any messages on club software at member check-in
- Answer phones in courteous, helpful, professional manner
- Communicate special events to members and guests
- Maintain an atmosphere, which makes members feel welcome
- Facilitate all member requests or forward to a manager
- Maintain professional disposition at all times
- Sell retail products
- Schedule member services: tanning, CrunchOne Kick-offs, etc
- Facilitate payment of member services in accordance with company procedures
- Know club facility, services, and schedules
- Conduct club tours with prospective members and communicate membership benefits
- Maintain a clean and organized work area
- Assist in all projects as delegated by club management
- Follow all policies and procedures in the Employee Handbook
- Opening and closing duties
- Seeking quality candidates for a variety of morning, day, and night positions
- Special emphasis is currently on early morning/late night and weekend shifts
- Shifts typically range from 3-8 hours, with a weekly maximum of 35 hours
- Over-all scheduling will be determined by availability, experience, and demonstration of skills.
- MEETINS: Occasional corporate, online training, or team meetings may be required to keep the team equipped for day-to-day tasks
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