The Escape Room Florence- Room Host

Job Description

Job Description

This is a job unlike any other! The Escape Room Florence is looking for enthusiastic, creative staff members with good communication and problem solving skills. These games challenge people in a variety of scenarios to perform a series of challenging puzzles during a 60-minute window of time and escape before the clock stops!

Job Description:

As an Escape Room Host, you will help provide a unique and immersive experience for our customers in a new and exciting field of entertainment and team building! The Room Host’s main goal is to ensure all participants receive a "5-star" experience at the Escape Rooms. The host will work with our Customer Experience Specialist to greet guests as they arrive and on-board guests making sure they feel welcome and excited about the experience to come. The Host will assist guests to their room, give them a short intro to specifics of the room and shut the door. Host will monitor the 60 minute experience via wireless video equipment, providing pre-scripted clues at correct intervals and acting fast if guests need assistance. After the guests finish the experience, the host will greet the guests, celebrate their win or walk groups through the remainder of the room if they desire. The Room Host will reset the escape room quickly using a checklist to for the next group of guests. The Room Host may be asked to assist Team Manager with room upkeep and maintenance needs. The host may also be asked to provide customer support or phone support throughout their shift. The host will also make sure the facilities are clean with assigned duties each shift and keep their work area tidy.

Key Qualifications:

• Be confident speaking in front of small groups and commit to treating every guest with genuine care.
• Be able to work independently and manage the guest experience from beginning to end.
• Possess a good understanding of technology usage and troubleshooting techniques.
• Have a high level of focus and attention to detail.
• Have the ability to work in a fast paced environment while upholding our standards of excellence.
• Possess excellent problem solving skills.
• Have humility, a teachable spirit and be able to handle constructive feedback.
• Be a team player and get along well with others.
• Have integrity and keep all information related to Escape Rooms' business, transactions, consultants, vendors, customers, and managers confidential.

We have part-time roles available for 10-15 hours a week available with the ability to move upward in the company quickly. We are hiring at our Florence location. Starting pay is $10-$11 an hour.

Additional Requirements:

• Must be willing to work shifts on Saturday night and Sunday.
• Have passion for Escape Games and want to share that with others.

We are a creative company that started 2015. We also own and operate Memphis Escape Rooms, The Escape Room Florence, and The Adventure Museum. We are also opening a brand new experience here in Memphis. We build all of our own things and love to delight customers!

Company Description

We are a creative company that started 2015. We also own and operate Memphis Escape Rooms, The Escape Room Florence, and The Adventure Museum. We are also opening a brand new experience here in Memphis. We build all of our own things and love to delight customers!