Guest Services Ambassador

Job Description

Job Description

WHAT WE HAVE TO OFFER:

LOCATION: 251 Government Street Mobile, AL 36602

SALARY: $14.00 per hour

BENEFITS:

A culture that values passion, individuality, and fun!

• Opportunities for internal growth and development

• Paid Time Off (PTO)

• Paid holidays

• Earned Wage Access through PayActiv- access to your earned wages before payday!

• Affordable medical, dental, & vision insurance plans

• Company provided life insurance

• Short & Long Term Disability and Accident and Critical Illness Insurance

• Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%

• Referral program

• Employee Assistance Program

• Discounts at all Avocet-owned hotels & restaurants

WHO WE ARE LOOKING FOR:

POSITION SUMMARY:

The primary responsibility of the Guest Services Ambassador is to greet incoming guests, provide excellent customer service, and create a safe and friendly environment for them.

While no job description can provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

MAIN DUTIES AND RESPONSIBILITIES:

• Greet guests, visitors, and others with business at the hotel.

• Answer guests' questions about hotel amenities, local restaurants, and entertainment options.

• Monitor activities at entrances and lobbies.

• Coordinate delivery of amenities to guest rooms.

• Provide luggage assistance, including assisting guests with other items to bring to their rooms.

• Communicate the vision of The Admiral Hotel, including Le Moyne Chophouse and The Living Room.

• Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.

• Meet the demands of a fast-paced environment by using good judgment to resolve issues as they arise.

• Maintain confidentiality of guest information and pertinent hotel data.

• Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding the safety, health, and welfare of guests, employees, and the property.

• Help cross-departmentally and with other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

None.

JOB REQUIREMENTS:

• Education: High school diploma or equivalent

• Ability to work varied shifts, including weekends and holidays

• Ability to work with minimal supervision

• Professional appearance and demeanor

Experience:

• A combination of the following experiences would be ideal for this position: entry-level sales experience, guest services experience, and experience in boutique hotels.

Skills:

• Ability and passion to provide excellent customer service.

• Ability to multi-task.

• Exceptional interpersonal communication skills.

• Must be able to remain calm and problem-solve under pressure.

• Must be organized and detail-oriented.

• Ability to take initiative and exhibit flexibility.

• Ability to be persuasive.

• Strong working knowledge of the Downtown Mobile area, restaurants, and entertainment options.

• Function in a team environment and should be able to motivate others to deliver quality work.

WORKING CONDITIONS:

• Achieving results by having fun

• Positive Values

• Relaxed yet productive atmosphere

• Commitment to Excellence

• Open and Honest Communication

Equipment to Be Used: Phone, Radio/walkie, computer, printer

Physical & Mental Requirements:

• Regularly required to stand, walk, sit.

• Frequently required to use hands to handle, feel, and reach with hands and arms.

• Frequently required to sit, climb or balance, stoop, kneel, and crouch.

• It requires manual dexterity to operate standard computer equipment.

• Requires normal range of hearing and vision.

• Must be able to understand and communicate in English.

• Must be able to lift at least 30 pounds; push and pull equipment, supplies, etc.

• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

Work Environment:

The work environment includes high guest contact and may involve varying conditions and circumstances with guests, staff, visitors, government agencies, etc.

WHO WE ARE:

The Admiral: Illuminate Your Career in a World of Elegance

With a mission to dazzle and delight, we provide an environment that’s as inspiring as it is welcoming. As part of our team, you'll be the face of a storied hotel where tradition meets innovation, and every day is a celebration of our city's rich culture. If you’re ready to be part of our illustrious story, learn more at theadmiralhotel.com.

EOE/DFWP