Remedy/Helix Software Developer
- Maintain and enhance IT Service Management infrastructure while ensuring optimal system performance and user satisfaction
- Perform application development utilizing the BMC Remedy/Helix/ITSM platform
- Administer and maintain baseline, overlaid, and custom applications
- Plan, test, and implement system upgrades to ensure platform currency and stability
- Maintain and optimize Remedy Change Management, Release Management, Problem Management, and Task Management modules
- Ensure process workflows align with organizational requirements and industry best practices
- Administer application data on a daily basis
- Process queries and generate reports as requested by end users
- Interface directly with customers to troubleshoot issues and provide technical resolution
- Work closely with cross-functional team members to ensure cross-platform module compatibility and standardization
- Maintain comprehensive knowledge of all Remedy systems, integrations, and modules to provide backup support for team members
- De-conflict competing requests and requirements to ensure optimal resource allocation
- Establish, maintain, and follow documented processes and procedures
- Ensure compliance with established protocols and continuous improvement initiatives
- Demonstrate excellent problem-solving and analytical skills
- Utilize strong communication and customer service abilities
- Work collaboratively in a team environment
- Adapt to new situations
- Work late night maintenance windows to support patching as needed
- Work independently with minimal supervision, with a high level of accuracy and attention to detail
- Other duties as assigned
- Bachelor's degree in a related field preferred
- Must have, or obtain within 90 days of start, a current DoD 8570 IAT Level II certification (ex: Security+)
- 5+ years of directly related software developer experience
- Proven experience with the BMC Remedy/Helix ITSM platform
- Strong understanding of ITIL processes and frameworks
- Experience with system administration and application development within Remedy/Helix
- Willing, and able, to work late-night maintenance windows to support patching and system updates
- Must be a US citizen
- Candidate must be in possession of a minimum DoD issued Secret Clearance
- Able to occasionally reach with hands and arms
- Prolonged periods of computer screen use, while sitting or standing at a desk
- Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)
- Able to safely lift and carry up to 20 pounds at a time
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
Education/Training:
Experience:
Security:
Physical Requirements:
Salary: $105,000 - 120,000
Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.
Recommended Jobs
OB/GYN - Residency Program Director
Description Physician Affiliate Group of New York (PAGNY) is adding a Residency Program Director - Department of Obstetrics and Gynecology to the group at NYC Health + Hospitals/Jacobi and North…
Personal Assistant
Just house keeping in the USA ??/ also need lady's in Clark Philippines for work thanks
Senior Contract Support
Job Description Job Description Senior Contract Support (SCS): The SCS must possess all the demonstrated experience and knowledge requirements delineated in this section. Experience must reflect …
Licensed Practical Nurse ( LPN ) PRN
Licensed Practical Nurse (LPN) PRN Are you a Licensed Practical Nurse seeking flexible scheduling options and the opportunity to provide exceptional patient care? Join Venza Care’s dedicated team …
Emergency Medicine Physician in Birmingham, Alabama
Elevate your emergency medicine (EM) career at UAB St. Vincent's East! UAB St. Vincent's East in Birmingham, Alabama, is seeking passionate EM physicians to join our dynamic team. If you're ready to …
1152- Senior Advanced Manufacturing Analyst
Job Description Job Description Monte Sano Research Corporation (MSRC) is a Huntsville-based Small Business specializing in providing full-spectrum defense system engineering, research, design, d…
FMS Program Analyst
Title: FMS Program Analyst Program Summary KBR's Missile, Aviation, and Ground Systems (MAGS) division delivers mission engineering solutions for critical U.S. Army programs, specializing in…
Heavy Equipment/Crane Operator
Job description: Heavy Equipment/Mobile Crane Operator Black Warrior – Tombigbee Waterway Project (Tuscaloosa AL) R&D Maintenance Services, Inc. provides operations and maintenance services o…
Assistant Manager
"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owner…
Sales Engineer - Cutting Tools AL MS
Description Position at Sumitomo Electric Carbide, Inc. Sales Engineer – Cutting Tools – Alabama & Mississippi Sumitomo Electric Carbide, Inc Company Overview: One of the largest carbid…