Turquoise Place Front Desk Agent
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Employee discounts
Front Desk Agents are responsible for creating the first impression of WORLD CLASS SERVICE for our guests. Responsibilities include checking guests in/out,assisting guests with resort information and inquiries and ensuring overall customer satisfaction while providing prompt and courteous customer service to all guests.
- Prepare arrival information to include key packets, etc.
- Check guests in/out and share resort and local information.
- Assist guests with issues and problem resolution.
- Answer calls and assist guests with reservation inquiries and questions.
- Perform other duties as assigned.
- Excellent written and verbal communication.
- Must have above average computer skills with Microsoft Office programs knowledge and the ability to learn property-specific systems.
- Must be self-motivated with ability to in a team environment
- Must have excellent guest service and problem resolution skills.
- Prior Front Desk experience a plus!
- Must be able to stand/walk for entire shift
- Must be able to bend, kneel, and stoop
- Must be able to move/lift up to 25 lbs.
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