Director, Regional Operations Center

Hiring Salary Range : $ 164,000.00 - 184,000.00 This range represents the hiring range. Salaries are determined individually depending on skills and experience. You will also be eligible to an annual bonus, employee share investment program (ESIP), Pension, Benefits, Railroad Retirement Benefits (RRB) and other perks. At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us! **Job Summary** The Director, Regional Operations Center (ROC) is responsible for the oversight of the Southern Region Operations Centre. The position manages the Seniorr Managers, Chief Dispatchers, and unionized Rail Traffic Controllers (RTCs) are all related to daily operations in the centre to meet CN's service commitments. The position's primary responsibility is to Supervisor the team in achieving the organization's targets, rules and regulation compliance. Furthermore, the role acts as a point of escalation, intercedes with other departments, communicates and plans with other railroads, as well as coaches, and develops Front Line Supervisors (FLS) to take on increased responsibility and oversees the management of unionized employees. The role is critical to ensure network fluidity between other functions and regions bridging the gap between the Transportation Divisions to ensure the overall plan meets the Southern Region operational requirements. **Main Responsibilities** **Safety Orientation, Understanding, Compliance and Enforcement** · Coach and train management employees on company policies and procedures · Oversee the execution of the regional safety plan, work with the Assistant Vice President (AVP), Network Operations to set objectives for Senior ROC Managers and Chiefs · Oversee reporting systems data on safety trends to ensure most effective methods are used to resolve issues · Review safety tests and safety blitz data looking for any trends **Problem Solving and Decision Making** · Maintain teamwork and order amongst staff, contractors, and internal clients by acting and encouraging a sense of urgency to respond to issues as they arise · Leverage experience and understanding to ensure the decisions being made consider the larger perspective · Use operational data in the system to identify opportunities to improve asset utilization and service reliability · Oversee the management of crew utilization, track deadheads, recrews and labour costs, take action to improve operation and cost control · Oversee and support Managers and FLS in the Senior ROC in operations. · Provide RTCs with Key Performance Indicators (KPIs) to better understand the opportunities to focus on · Empower the RTCs to make decisions and own their respective operation **Planning and Organizing Workload** · Support FLS in the centre working with Transportation to manage train lineups and train meets and to predict the Estimated Time of Arrival (ETA) and train crew needs · Oversee operating metrics and employees' execution relative to train performance, crew productivity, and asset utilization while balancing costs. · Review service plan execution with the transportation team as well as other departments to determine best course of action to achieve optimal results. · Build network and out of network relationships to support the strategic initiatives or opportunities for the centre. **General Leadership of Union and Management Workforce** · Communicate company goals and policies to create a clear understanding of the direction and expectations to both the FLS team and unionized employees · Oversee Union-Company initiatives to improve relations with the Union by discussing and resolving issues · Develop and sustain the right employee behaviours with feedback, recognition reinforcement and coaching · Oversees the FLS with time off request, leave of absences and attendance management · Work with RTC new hires to ensure the proper tools are provided for success. **Working Conditions** The role is performed in a standard office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handles pressure, and stress. The role requires occasional travel (up to 20%) within Canada and the United States (U.S.). **Requirements** **Experience** Supervisory management · Between 10 to 15 years of overall relevant experience · Minimum 10 years of experience working at CN (e.g., previous experiences as a Dispatcher, Manager, Rail Traffic Controller or Conductor) · Minimum 4 years of supervisory experience working with both union and non-union employees o Experience with CN's collective agreements and Operations o Experience in Finance o Experience in forecasting o Experience in predictive analytics* *Any experience for any of the above would be considered as an asset **Education/Certification/Designation** · Post-secondary diploma or equivalent · Bachelor's Degree in Business or Logistics* *Any education for any of the above would be considered as an asset **Competencies** · Solves problems to create value · Applies critical thinking · Sets direction and inspires others · Communicates with impact · Collaborates with others and shares information · Develops self and others · Demonstrates active listening · Delegates and empowers others to create accountability · Leads by example for the safety and security of all **Technical Skills/Knowledge** · Advanced knowledge of Microsoft Office Excel · Knowledge of metrics and assessing quantitative results · Firm knowledge and understanding of schedule railroading fundamentals · Expert analytical in network operations with the ability to clearly explain details, root cause and corrective action · Fluently bilingual, written and verbal (English, French)* *Any knowledge for any of the above would be considered as an asset **About CN** CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada's Eastern and Western coasts with the U.S. South through a 20,000-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship. At CN, we are dedicated to building North America's safest ( , most inclusive ( and sustainable ( railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at **[email protected]** . As an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. Please monitor your email on a regular basis as communication to applicants is done via email.