Residential Program Director

Job Description

Job Description

Position Summary:

The Program Director is responsible for the overall leadership, administration, and performance of a mental health residential facility. This role ensures that all aspects of the program operate in alignment with regulatory standards assisting individuals with mental health conditions and/or developmental disabilities in building life skills, achieving treatment goals, and maintaining a safe, therapeutic living environment.

Key Responsibilities:

• Provide strategic and operational leadership for the residential program.
• Supervise and support program staff, including managers, direct support professionals, and administrative personnel.
• Develop and maintain program schedules that support structured resident activities.
• Ensure timely and accurate documentation of client services.
• Oversee implementation of individualized service plans (ISPs).
• Conduct regular audits of documentation and compliance.
• Serve as the primary liaison with families, case managers, healthcare providers, and regulatory agencies.
• Lead program development initiatives, including quality improvement projects, staff training, and policy updates.
• Respond to and manage critical incidents and emergencies.
• Promote a trauma-informed, culturally responsive, and recovery-oriented environment.
• All other duties as assigned.

Qualifications:

• Bachelor’s degree required; Master’s strongly preferred.
• Minimum of 5 years of experience in mental health or residential services, with at least 2 years in leadership.
• Proven ability to lead multidisciplinary teams and manage operations.
• Knowledge of behavioral health regulations and trauma-informed care.
• Must be available for a variable schedule, including on-call duties.
• Must pass background check and meet applicable requirements.

Transportation Responsibilities:

• Provide transportation for consumers as needed using agency or personal vehicles.
• Maintain a safe driving record and valid driver’s license with personal liability insurance.
• Follow all agency transportation policies, including seatbelt usage, safe cellphone practices, and vehicle documentation.
• Immediately report any vehicle issues, accidents, or violations to appropriate personnel.

Work Environment & Schedule:

• This position involves extended periods of walking, standing, and occasional lifting of up to 50+ pounds.
• The schedule is variable and may require evening, overnight, weekend, or holiday shifts in a 24-hour facility.
• Exposure to emotionally stressful situations may occur.

In-Service Training & Continued Education Requirements:

• Participate in all required agency in-service and ADMH trainings
• Commitment to ongoing professional development to enhance skills and stay informed on best practices in behavioral health.
• Completion of onboarding and any continuing education requirements as directed by the agency or supervisor.
• Completion of PCM Practitioner I or II training required based on program needs as well as recertifications as needed.
• Completion of MAC and MAC II certification required as well as recertifications as needed.