Field Service Technician
Field Service Technician
Applies basic knowledge of the job skills related to repair and servicing of Laptop/PC's and POS systems to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Will perform service calls that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Manages own time efficiently. Receives general instructions on all work orders.
Responsibilities:
- Interact with end-users and stores to ensure customer satisfaction following established procedures.
- Perform installations, reinstallations, maintenance, and repairs on store side equipment.
- Diagnose and resolve technical root cause issues.
- Uses data from known resources to ensure customer product needs are met.
Education and Experience Required:
- Minimum High School/Vocational School or equivalent certification.
- 1-3 Years General IT Experience
Knowledge and Skills:
- Relevant product/company knowledge.
- Basic hardware and networking support skills.
- Basic analytical and communications skills.
- Proficient in oral, and telephone communication skills.
- Ability to gather relevant information, identify needs and solve problems.
- Ability to effectively interact and communicate with people at operational level.
- Perform reporting and administrative functions.
- Manage time effectively.
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