Support Coordinator

Retail Sales Support Coordinator

Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 123 years ago. Buffalo Rock manages the best alcoholic and non-alcoholic beverage portfolio in the country, which includes several beloved global and regional brands.

The primary duty of the Retail Sales Support Coordinator is to coordinate and provide daily support to the Retail Sales team. This position is responsible for preparing the proper sales analytics, coordinate retail sales workflow from FGSM, ROM, and RSM coordinate metrics for the department and effectively communicate these efforts to retail sales management. This position is to work with the route accounting system, Motus, ROCKY, Excel, Power Point, SharePoint, ShareFile, OneNote, OneDrive and other essential software to provide proper communication of the needs to the department.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Essential Functions

• Regular and timely attendance is an essential function of this position. Position is required to work all hours necessary to ensure operations function is fulfilled, including nights, weekends, holidays.
• Create and maintain monthly files, e.g., pricing sheets, Independent and Chain key account sheets, promotion sell sheets, UPC listings, etc. on SharePoint and place them on ShareFile for iPad access; communicate changes to FGSM, ROM and RSM.
• Schedule monthly sales meetings and attend to make sure all needed topics are discussed as well as assist management in setting up sales room for these meetings, i.e., build mock displays, lay out new POS materials for distribution.
• Design displays to be built in the market using Microsoft Excel.
• Work with ROM/RSM for sales support personnel to schedule vacation and PTO to ensure proper routing is posted.
• Work with FGSM to create a guide of who fills in for what job that exists for sales support employees.
• Work with FGSM on the total account routing process.
• Manage retail route sequencing and any rerouting that is required.
• Manage ordering and arrival of sales materials through ROCKY.
• Coordinate with FGSM the ordering stock of franchise POP materials, shirts, hats, log books, etc. and order from ROCKY as required.
• Make sure to check daily for arrival of POP and / or new product and communicate arrivals to ROM/RSM.
• Coordinate demand planning with the ROM/RSM to ensure there is enough product to fulfill sales needs.
• Work closely with the RSM to coordinate and provide internal data needed to improve account execution.
• Coordinate with all management and consolidate the review and communication with Employee Experience regarding DOT violations (i.e., logs, breaks and hours of service)
• Audit Motus and report any mileage and/or time discrepancies to management.
• Coordinate with sales management and monitor donation request website, submit requests to GM for approval / denial and send complete request forms to FSM for any approvals.
• Track placement of program materials to help ensure execution.
• Allocate and distribute coupons.
• Coordinate with sales management and compile all documentation for monthly reimbursements, submit them to corporate & confirm that the franchise received the proper credit.
• Assist in the creation of market presentation materials, e.g., one-pagers, CDA agreements, etc., as needed.
• Coordinate, develop and communicate new item distribution, promotions and incentives through Salient and/or I-dig.
• Notify RSM/ROM when new items aren't moving in the warehouse and could potentially go out of date.
• Coordinate sales goals with FGSM and pull daily sales goal information and fill out quota boards for all ADC sales.
• Communicate with FGSM when issues / questions arise on Marketing Programs or display equipment, e.g., when POP arrives missing parts or we receive something unexpectedly, etc.
• Maintain route file when changes are made to route alignments.
• Calculate daily mileage when routes change.
• Ongoing involvement with the General Route Accounting System (RAS) implementation process and ongoing support.
• Perform all other duties as assigned.

Other Duties and Responsibilities

• Must exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing the Buffalo Rock Company.
• Responsible for continuous self-improvement through the knowledge and use of all Buffalo Rock provided training, either web-based, in-house, or any other provided method. Must successfully complete assigned training curriculum, including but not limited to online and/or facilitated training.
• Ensure that every reasonable precaution is taken to protect the Company from possible damages, theft, or other liabilities.
• Ensure that every reasonable precaution is taken to protect the safety of employee-partners, self, customers, Buffalo Rock property, and customer property.
• Honor and follow through on all business commitments.
• Embody Buffalo Rock's Purpose of "Building brands through legendary service and remarkable people."
• Live Buffalo Rock's Core Values:
• Committed to serving our communities.
• Customer success drives our success.
• Integrity matters.
• Obsessed with continuous improvement.
• We care for each other.
• Win the day.

Competencies

• Active Learning
• Active Listening
• Critical Thinking
• Learning Strategies
• Mathematics
• Monitoring
• Reading Comprehension
• Speaking
• Writing
• Coordination
• Instructing
• Negotiation
• Persuasion
• Service Orientation
• Social Perceptiveness
• Complex Problem Solving
• Time Management

Supervisory responsibilities: N/A

Work environment: Primarily inside; Environmentally controlled

Physical demands:

• Stand: Frequently
• Walk: Frequently
• Sit: Constantly
• Manually Manipulate: Frequently
• Grasp: Frequently
• Reach Outward: Frequently
• Reach Above Shoulder: Occasionally
• Speak: Constantly
• Climb: Not Applicable
• Crawl: Not Applicable
• Squat or Kneel: Occasionally
• Bend: Occasionally

Lift/Carry:

• 10 lbs. or less: Frequently
• 11-20 lbs.: Occasionally
• 21-50 lbs.: Occasionally
• 51-100 lbs.: Not Applicable
• Over 100 lbs.: Not Applicable

Push/Pull:

• 12 lbs. or less: Frequently
• 13-25 lbs.: Occasionally
• 26-40 lbs.: Occasionally
• 41-100 lbs.: Not Applicable

Required education and experience:

• Education: High School Diploma or General Education Degree (GED); Required.
• Computer Skills: Basic knowledge of Microsoft suite of products including Word, Excel, Outlook, PowerPoint, SharePoint, ShareFile, OneNote, and OneDrive; Must be able to maintain spreadsheets in Microsoft Excel
• Experience: None
• Certifications and Licenses: Valid state driver's license, for state of residence, with a good driving record; Preferred

Tools and Technology:

• Tools- Telephones, scanners, desktop/laptop computers, iPhone/ iPad
• Technology- Software: Motus, ViP, Excel,