Registration & Insurance Verification Center Representative

Position Description

Schedule: Monday - Friday 8:30am - 5:00pm

Location: Remote

The Registration & Insurance Verification Center Representative will have good communication skills, both written and verbal, along with good active listening skills. This is an entry-level position and typical duties include responsibility for obtaining appropriate treatment authorizations from payers for outpatient visits and procedures, and outpatient diagnostic services, answering customer calls or completing general tasks and providing accurate, satisfactory answers or resolutions; reviewing customer accounts and providing general updates and information, and the ability to de-escalate situations, and escalate when necessary. Must be comfortable working in a fast-pace environment, with adaptability and flexibility. The Registration & Insurance Verification Center Representative will be highly encouraged to complete the professional growth and competency program assigned to this position to develop the skills and knowledge to advance to an associate position within one year of starting position.

Ambulatory Access Services includes but is not limited to, medical record and encounter creation, registration, appointment scheduling, insurance verification, pre-authorization, communication of patient responsibility, and other pre-arrival activities in both an ambulatory and hospital setting.

Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.

Position Requirements

This position is 100% remote

Employee Must Provide

• High speed internet access
• Dedicated, secure and safe workspace
• Noise-free environment

Key Job Responsibilities

• Answers calls from schedulers, clinics, physician office staff and patients
• Verifies and updates missing or incorrect demographic information
• Clearly and thoroughly documents actions on patient accounts
• Performs routine tasks with direction
• Complete assigned duties within designated timeframe
• Monitor emails daily
• Report any and all issues to leadership
• Meets productivity and accuracy standards
• Other duties as assigned

License, Certification And/Or Registration

Required: None

Traits & Skills

Must be self-directed / self-motivated; must have excellent communication and possess outstanding customer service and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.

UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.