Inside Sales Representative

About the Role

The Inside Sales Representative, Industrial & Manufacturing Products plays a key role in driving revenue growth by building strong customer relationships, identifying new business opportunities, and delivering tailored solutions within the industrial and manufacturing markets. This position combines inside sales with occasional field engagement, offering a dynamic mix of account management, lead generation, and consultative selling. The role supports the entire sales process from prospecting and quoting to order fulfillment and customer support while ensuring a high level of service and responsiveness. Candidates who enjoy problem-solving, developing long-term partnerships, and working with technical or industrial products will thrive in this role.

Responsibilities:

• Manage and grow customer accounts through consistent communication, responsive service, and solution-based selling
• Conduct outbound sales calls, targeted emails, and virtual meetings to develop leads, nurture prospects, and close sales
• Support the full sales cycle by preparing detailed quotes, processing sales orders, and providing accurate information on product availability, pricing, and delivery timelines
• Collaborate with internal teams on pricing strategies for custom and specialty industrial or manufacturing products
• Maintain organized documentation of all sales activities, customer communications, and order details using CRM or ERP systems
• Research and identify new market opportunities, proactively pursuing prospects in the manufacturing, distribution, and industrial sectors
• Resolve customer issues including order changes, returns, and credits while maintaining positive client relationships
• Participate in occasional site visits, industry events, and trade shows to strengthen customer connections and promote company offerings
• Contribute to overall sales targets by meeting or exceeding monthly and quarterly revenue goals

Qualifications:

• Associate or Bachelors degree
• Minimum of two years of sales, inside sales, or account management experience in a B2B environment
• Strong verbal and written communication skills with a customer-first approach
• Proficiency in Microsoft Excel, Word, PowerPoint, and Publisher
• Highly organized with excellent multitasking and time management abilities
• Ability to work independently while collaborating effectively with cross-functional teams

Desired Qualifications:

• Experience in distributor sales, industrial sales, or technical product sales
• Familiarity with manufacturing processes, materials, or supply chain operations
• Knowledge of sales forecasting, budgeting, and contract coordination
• Hands-on experience with ERP systems for order entry and customer data management
• Proven ability to build and maintain long-term business relationships in a competitive market