Bilingual Customer Service Representative

Job Description

Job Description

Salary: $20/hr

At Bomb Party, we believe in sparkle, surprises, and sisterhood. Founded by two sisters with a big dream and a live stream, we've grown into a multi-million-dollar social selling sensation, and were just getting started. Our one-of-a-kind reveal experience, trend-setting jewelry, and vibrant rep community have made us one of the fastest-growing brands in the industry. We are actively searching for reliable, hard working and motivated individuals to join our team.

As part of our team, you will play a crucial role in ensuring that our customers and Representatives receive the support they need to make informed decisions, enhance sales and opportunities, and have a seamless experience with our products and services.

What you'll do:

As a Bilingual Customer Support Representative, you will be responsible for providing timely and accurate support to our direct sales field and customers through email, chat, and phone channels. You will serve as the primary point of contact for inquiries, orders, and concerns, delivering exceptional service that exceeds customer expectations. Your role will involve resolving issues, answering questions, processing orders, and providing product information to support our sales team and customers.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via email, chat, and phone. Assist customers and Representatives with order processing, including order entry, tracking, and returns.
• Provide product information, pricing, and availability to customers and Representatives.
• Troubleshoot and resolve customer issues and concerns with empathy and efficiency.
• Collaborate with internal teams to escalate and resolve complex customer problems.
• Maintain accurate records of customer interactions and transactions as appropriate.
• Identify opportunities for process improvement and contribute to ongoing initiatives to enhance the customer experience.
• Meet or exceed performance metrics related to response time, resolution time, and customer satisfaction.

Education and Training

• High School diploma or GED required.
• Previous experience in customer support or a related field is preferred
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers and colleagues.
• Proficiency in multitasking and managing competing priorities in a fast-paced environment.
• Detail-oriented with a focus on accuracy and efficiency.
• Ability to adapt to changing business needs and technologies.
• Fluency in English is required; bilingual proficiency in Spanish preferred.
• Experience with customer support systems and knowledge of Microsoft Office Suite is helpful.

Benefits:

• Paid time off
• 401(k) with match
• Employee assistance program
• Insurance (medical, dental, vision, and life)
• Health savings account
• Employee discount
• Occasional product samples

Schedule

• Full-time on-site position, Monday through Friday
• Occasional overtime is required.

Bomb Party is an equal opportunity employer. We welcome diversity and inclusion throughout our operations to include the hiring process. We do not discriminate on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.