Service Manager

Service Manager – C. A. Russell Ford of Springville | Full-Time Location: Springville, ALSchedule: Full-time | On-site | Monday–Saturday availability required C. A. Russell Ford of Springville is seeking an experienced and driven Service Manager to lead one of our service departments. This is a critical leadership position responsible for overseeing daily service operations, managing personnel, maintaining customer satisfaction, and ensuring financial performance targets are achieved. The ideal candidate will be a strong leader with a hands-on approach and a deep understanding of dealership fixed operations. Key Responsibilities: * Oversee day-to-day service department operations, including workflow, dispatching, and technician productivity * Lead and manage a team of service advisors, technicians, and support staff * Monitor and improve key performance metrics (ELR, CP sales, hours per RO, CSI, etc.) * Ensure timely and accurate customer communication and exceptional service experience * Maintain manufacturer and dealership compliance standards * Handle customer escalations and resolve concerns professionally * Collaborate with parts, sales, and upper management to ensure seamless interdepartmental operations * Monitor service scheduling, capacity planning, and technician efficiency * Hire, train, coach, and evaluate staff performance Requirements: * 3+ years of service management or senior advisor experience in a dealership environment * Strong leadership, communication, and conflict-resolution skills * Proven track record in fixed ops performance and customer satisfaction * Proficiency with DMS and service scheduling systems (e.g., Reynolds & Reynolds, CDK, Xtime) * Deep understanding of warranty processing and manufacturer guidelines * Ability to manage high work volume in a fast-paced environment * Valid driver’s license and clean driving record * Ability to pass a background check Preferred Qualifications: * Manufacturer training certifications (Ford, CDJR, etc.) * Experience in both Quick Lane and main service shop operations * Familiarity with KPI tracking and reporting Compensation & Benefits: * Competitive salary plus performance-based incentives * Health, dental, and vision insurance * Paid time off and sick leave * Stable leadership support and a growth-focused environment * Opportunities for advancement within the C. A. Russell Automotive Group About C. A. Russell Ford of SpringvilleC. A. Russell Ford of Springville is a trusted and growing automotive dealership committed to delivering exceptional service, quality, and value. With a strong focus on customer satisfaction and operational excellence, we take pride in supporting our employees with a professional work environment, opportunities for growth, and the tools needed to succeed in today’s competitive market. Equal Opportunity EmployerC. A. Russell Ford of Springville is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, veteran status, or any other protected status under federal, state, or local laws.