Parts Associate and Service Writer

Baldwin County Polaris
Loxley, AL

Job Description

Job Description

Service Writer Duties:

  • Greet customers and listen to their service needs.
  • Create repair orders, schedule service appointments, and track repair progress.
  • Communicate effectively between customers and technicians.
  • Provide accurate cost and time estimates.
  • Ensure excellent customer experience from check-in to pick-up.

Parts Counter Duties:

  • Assist customers in finding and ordering the right parts and accessories.
  • Maintain inventory levels and restock as needed.
  • Process sales, returns, and special orders.
  • Build relationships with customers and provide product knowledge.
  • Support the service department with parts requests.

Qualifications:

  • Prior experience in powersports, automotive, or related industry preferred.
  • Strong customer service and communication skills.
  • Basic mechanical knowledge of ATVs, UTVs, motorcycles, or marine equipment is a plus.
  • Ability to work in a fast-paced environment and stay organized.
  • Computer literacy for service writing and parts ordering systems.

What We Offer:

  • Competitive pay (hourly + commission/bonuses).
  • Employee discounts on parts, gear, and service.
  • Opportunity to grow in the powersports industry.
  • Fun, team-oriented workplace with a focus on customer satisfaction.
Posted 2025-10-15

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