Parts Associate and Service Writer
Job Description
Job Description
Service Writer Duties:
- Greet customers and listen to their service needs.
- Create repair orders, schedule service appointments, and track repair progress.
- Communicate effectively between customers and technicians.
- Provide accurate cost and time estimates.
- Ensure excellent customer experience from check-in to pick-up.
Parts Counter Duties:
- Assist customers in finding and ordering the right parts and accessories.
- Maintain inventory levels and restock as needed.
- Process sales, returns, and special orders.
- Build relationships with customers and provide product knowledge.
- Support the service department with parts requests.
Qualifications:
- Prior experience in powersports, automotive, or related industry preferred.
- Strong customer service and communication skills.
- Basic mechanical knowledge of ATVs, UTVs, motorcycles, or marine equipment is a plus.
- Ability to work in a fast-paced environment and stay organized.
- Computer literacy for service writing and parts ordering systems.
What We Offer:
- Competitive pay (hourly + commission/bonuses).
- Employee discounts on parts, gear, and service.
- Opportunity to grow in the powersports industry.
- Fun, team-oriented workplace with a focus on customer satisfaction.
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