Provider Coordinator

Job Snapshot

• Employee Type: Full-Time
• Location: Huntsville, AL
• Job Type: Admin - Clerical Health Care Entry Level
• Experience: Not Specified
• Date Posted: 1/15/2024

OVERVIEW:

The Locum Coordinator will play a pivotal role in managing the locum scheduling process, ensuring efficient communication between various stakeholders, and maintaining compliance with internal and external protocols. Responsibilities include overseeing the locum scheduling inbox, coordinating with Points of Contact agencies, and internal teams as well as handling documentation and reporting tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Locum Scheduling Inbox Management:

• Maintain and organize the locum scheduling inbox.
• Monitor and respond promptly to emails and inquiries related to locum scheduling.

Communication with TeamHealth Points of Contacts (POCs):

• Communicate locum schedule availability to designated Points of Contact within the organization.
• Share approved scheduled dates with external agencies, ensuring alignment with internal requirements.

Scheduling Confirmations and Documentation:

• Review and sign scheduling confirmations, both internal and external.
• Save relevant documents in designated folders for record keeping.

Follow-Up and Reporting:

• Conduct weekly follow-up on locums' return, addressing any outstanding issues.
• Compile and generate weekly and sporadic reports as needed.
• Perform other duties as assigned.

QGenda and Compliance:

• § Utilize QGenda for scheduling and compliance tracking.
• § Provide back-up support to the monitoring and reporting on locum compliance status, ensuring adherence to regulations.
• § Send registration reminders to agencies to ensure providers register in the QGenda system.

Job Requirements

QUALIFICATIONS / EXPERIENCE:

• College degree preferred and/or 1-3-years of experience using critical thinking and independent decision-making.
• Exercises use of proper judgment.
• Project management certification or experience a plus.
• 1+ years of experience within a healthcare or health well-being setting is preferred.
• Possesses excellent communication skills and listening skills and is extremely comfortable expressing ideas and representing the organization.
• Excellent problem solving and conflict resolution skills.
• Proficiency in various computer applications, i.e. word-processing, spreadsheet, e-mail, database management and presentation software.
• Familiarity with technology and able to adapt to occurring changes within technological updates, i.e. office equipment, cell phone use and software changes.
• Ability to handle and complete multiple tasks with varying deadlines with a sense of urgency.
• Ability to maintain confidentiality of information used in performance of duties.
• Ability to adapt to change and positively manage stressful situations.
• Ability to motivate people and teams to produce a positive outcome.
• Process improvement experience a plus.
• Possess analytical skills.
• Strong interpersonal skills required with the ability to resolve conflict in a positive manner.

PHYSICAL / ENVIRONMENTAL DEMANDS:

• Job performed in a well-lighted, modern office setting or from an appropriate approved home setting.
• Ability to work a flexible schedule and after-hours as needed with access to appropriate technology.
• Occasional travel as required.
• Moderate to high stress level.
• Prolonged sitting and prolonged computer/PC work.
• Prolonged telephone use.