IT Manager

Job Description

Job Description

Step into an exciting career as an IT Manager at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection , on Alabama’s beautiful Gulf Coast. Set across 550 acres of breathtaking natural surroundings, the Grand blends timeless Southern elegance with modern luxury, creating a world-class destination for guests from around the globe. With more than 175 years of rich history, the Grand stands as a true icon of Southern hospitality and excellence. Join our team and play a vital role in supporting the technology and systems that help deliver unforgettable guest experiences. The Grand Life is calling—will you answer?

As the IT Manager , you’ll serve as the driving force behind the resort’s technology infrastructure. Leveraging your expertise in hospitality systems and information technology, you will oversee the planning, implementation, and maintenance of all property-based technology systems. Working closely with hotel leadership and end users across departments, you will ensure that the resort’s technology operates efficiently, securely, and in alignment with PCH Hotels & Resorts and Marriott standards. Your technical knowledge, problem-solving abilities, and collaborative approach will help keep operations running smoothly while supporting innovation and service excellence throughout the property.

Key Responsibilities:

• Technology Operations & Systems Management: Oversee all property-based technology systems in alignment with PCH Hotels & Resorts and Marriott standards, ensuring reliable performance, security, and optimal functionality across the resort.
• Infrastructure Monitoring & Maintenance: Manage and maintain computer networks, hardware, software, backup systems, generators, and UPS infrastructure to ensure consistent system performance and successful data recovery processes.
• Technical Support & Problem Resolution: Provide timely technical support to property associates, analyze system performance, identify trends or issues, and implement proactive solutions to maintain operational efficiency.
• Technology Planning & Implementation: Lead the installation, configuration, and maintenance of IT hardware and software, ensuring systems effectively support both operational needs and guest service delivery.
• Asset, Vendor & Project Management: Maintain accurate inventories of IT hardware and software, ensure licensing compliance, and manage vendor relationships and technology projects to meet timelines and property standards.
• Communication, Compliance & Strategic Support: Communicate system updates and guidance to property users, ensure adherence to company technology policies and security standards, assist with connectivity needs for group events, and support the development and management of the property IT budget.

Education & Experience:

• Bachelor’s Degree, Associate Degree, or equivalent professional experience in Information Technology, Computer Systems, or a related field.
  • 1–2 years of experience in a similar IT or systems management role preferred.
  • Professional system or network certifications are highly desired.
  • Hospitality technology experience strongly preferred.

Job Requirements:

Physical Demands:

• Lift up to 25 pounds — Occasional
  • Lift up to 75 pounds — Occasional
  • Walking — Occasional
  • Standing — Occasional

Work Environment:

• On-site position in a professional office setting within the resort.
  • Some time spent throughout the property supporting technology infrastructure and equipment.

Perks & Benefits:

As a valued member of the PCH Hotels & Resorts family, you’ll enjoy a comprehensive benefits package, including:

• Health, Dental, and Vision Coverage: Comprehensive plans including FSA and HSA options.
  • 401(k) with Company Match: Build your future with our competitive retirement savings program.
  • Exclusive Discounts: Enjoy special rates on hotel stays, dining, golf, and retail at PCH properties and globally through Marriott.
  • Career Growth Opportunities: Access ongoing training, mentorship, and advancement opportunities across PCH Hotels & Resorts.