Learning & Development Specialist
- Assist with scheduling, communication, and logistics for internal and brand-mandated training programs and events.
- Support the preparation of training materials, job aids, and basic eLearning content in collaboration with team members.
- Coordinate event logistics such as securing meeting space/catering, managing calendars, coordinating attendee communications, and supporting virtual learning sessions.
- Facilitate or provide support to provide engaging training sessions in-person or across various platforms.
- Help adapt existing content to meet various learning needs and support interactive components like role-plays, group discussions, and activities.
- Assist in the evaluation of training effectiveness through participant feedback and help compile session evaluations and attendance records.
- Maintain accurate training records and assist in tracking completion of required learning modules in the Learning Management System (PCH U).
- Support follow-up communications and reports to ensure learning goals are being met.
- Provide basic troubleshooting support to users navigating the LMS by continuing to work to become a system expert to support ongoing questions.
- Stay informed of trends in adult learning and hospitality training through industry publications or webinars.
- Suggest enhancements or tools to improve training experiences, with guidance from the Director of Learning & Development.
- Bachelor’s degree in Hospitality, Human Resources, Education, or related field or equivalent work experience.
- 1–2 years of relevant experience in training coordination, human resources, or employee development (hospitality or service industry experience a plus).
- Comfortable with technology platforms including Microsoft Office and virtual meeting tools (Zoom, Teams).
- Strong communication and organizational skills with attention to detail.
- Demonstrated ability to work well in a team and follow through on tasks with supervision.
- Exposure to Learning Management Systems (e.g., LearningZen, Schoox, or similar).
- Familiarity with eLearning tools such as Articulate Rise or Storyline, Adobe Captivate, or Canva.
- Previous work experience in hotel operations or guest service roles.
- Comprehensive health and wellness benefits, including 401k with matching
- Competitive compensation with opportunities to grow
- Extensive discounts and perks, including worldwide travel benefits through Marriott
- Tuition reimbursement and continuous learning
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