Customer Service Manager (Sylvan Springs)
Qualifications
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficient in customer service software and Microsoft Office Suite.
- Ability to analyze data and make informed decisions.
- Strong problem-solving skills and a customer-focused mindset.
- Oversee the daily operations of the customer service department, ensuring high-quality service delivery.
- Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.
- Train, mentor, and manage customer service representatives, fostering a positive and productive work environment.
- Handle escalated customer inquiries and complaints, providing effective resolutions in a timely manner.
- Analyze customer feedback and service metrics to identify areas for improvement and implement necessary changes.
- Prepare and present reports on customer service performance to senior management.
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