Service Manager

Job Description

Job Description

Are you a proven and decisive leader who enjoys solving problems and managing a team? We are seeking an extraordinary Service Manager to lead our Fairhope, AL branch. The right candidate will support our 10+ member team to repair, refurbish, and maintain commercial trucks while providing excellent customer service.

As a Service Manager, you are a self-starter ready to attack each day so you can best serve fire departments. You enjoy finding solutions to problems and serving someone who’s facing a challenging situation with equipment down. You embrace your fellow team members as family, and you hold them and yourself accountable to always improve. You love to serve, you want to be held accountable, you energize the team and your customers and want to deliver an extraordinary customer experience.

Requirements

• Management of the day-to-day operations of the Branch Service Department including personnel, customer service, shop and field repair work, new truck prep, warranty, parts coordination, and quality control
• Manage annual scheduled services programs and contracts including preventative maintenance, annual pump testing, inspections, maintenance contracts
• Manage collision and body repair, refurbishment, and upgrade work
• Leadership, management, and holding all direct reports accountable to their responsibilities
• Generate department growth by achieving daily, weekly, and monthly key performance indicators (KPIs)
• Customer satisfaction and customer experience results and KPIs to set the industry standard
• Safety of the shop environment, vehicles, equipment, and all department staff
• Ensure proper onboarding, safety training, technical training, and continuing education of technicians
• Recruiting, onboarding, training, development and continuing education of all technicians and department staff

Requirements:

• 5+ years technical and/or supervisory experience in the commercial truck/heavy equipment industry
• Excellent verbal and written communication skills
• Ability to multitask and multi project many items simultaneously
• Detail oriented
• Excellent sales and customer service skills
• Ability to prioritize tasks and delegate them when appropriate
• Excellent follow-up and customer relationship building skills

Work Environment/Travel:

• Generally, works in an office environment, but regularly exposed to shop noise, heat, and other conditions
• Occasional travel to visit customers or attend training

Benefits :

• Medical, Prescription Drug, Dental and Vision benefits offered through BCBS of Alabama and Mutual of Omaha
• Company paid Life Insurance
• Company paid Long-Term Disability (Short-Term Offered)
• 401k with Company Match
• Vacation and Sick Leave
• Paid Holidays
• Industry training and continuing education in field