Client Services Coordinator

**Job Title: Client Services Coordinator**

**Key Details:**
- **Type:** Full Time
- **Hours:** 7:30 AM - 4:30 PM CT
- **Location:** Mobile, AL - In Office (Remote work not available)

**Job Summary:**
As a Client Services Coordinator, you will play a vital role in nurturing and enhancing customer relationships through exceptional communication, logistics management, record keeping, and customer support. You will be responsible for coordinating and supporting the activities of the service department by collaborating with technicians, service managers, clients, account managers, and vendors. This position is essential for the development and growth of services, working closely with both the Service and Sales departments to meet and exceed service goals. We pride ourselves on delivering outstanding customer service, managing projects efficiently, and fostering a collaborative work environment that drives success.

**Eligibility:**
Applicants must be authorized to work for any employer in the U.S. Unfortunately, we are unable to sponsor or take over sponsorship of an employment visa at this time.

**Job Requirements:**
- An associate's degree in a related field is preferred.
- A minimum of 2 years of sales and customer service experience, or a combination of education and experience.
- Proficient in computer and software skills, particularly with Microsoft Office.

**Duties and Responsibilities:**
- Support the sales team, service technicians, and clients with service and maintenance needs.
- Schedule service appointments, confirm details with clients, and coordinate logistics and site access.
- Communicate effectively with customers regarding their needs, service scheduling, and follow-ups to ensure satisfaction.
- Maintain accurate data across multiple systems and utilize dispatching systems to assign technicians. Keep equipment records updated for maintenance cycles.
- Respond promptly to service technician and customer requests using effective communication methods.
- Identify productivity issues through continuous communication and quality reviews.
- Assist account managers in tracking and prompting upcoming services based on maintenance recommendations, including making outbound calls to remind clients of due maintenance.
- Maintain open communication with clients and internal departments to resolve any issues or concerns.
- Prepare and distribute daily service reports for client submission and invoicing, ensuring quality control.
- Submit customer documentation and feedback requests.
- Collaborate with other departments to meet client needs and achieve company goals.
- Ensure seamless coordination of multiple service projects for successful delivery.
- Participate in continuous improvement initiatives to enhance service coordination and delivery processes.
- Uphold quality standards to ensure consistent and high-quality deliverables.
- Proactively identify and address challenges to prevent service disruptions.
- Foster strong relationships with clients to support service growth.
- Adhere to compliance requirements and perform responsibilities ethically, in line with the organization's mission and values.
- Additional duties as assigned.

**Physical Requirements:**
- Prolonged periods of sitting at a desk and working on a computer.

**Travel Requirements:**
- Ability to travel (typically around 10%) for training and development.

**Qualifications/Skills:**
- Excellent customer service, communication, and interpersonal skills.
- Strong organizational and documentation skills with attention to detail.
- Proficient in database management and the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Ability to communicate effectively with co-workers and customers in a professional manner.
- Positive, team-oriented attitude with a strong work ethic.
- Comfortable multitasking and adapting to a fast-paced work environment.
- Ability to prioritize tasks based on service demands and adjust as needed.
- Professional phone etiquette and comfort speaking with clients.
- Recognize opportunities to exceed client expectations.
- Quick learner of new software systems.
- Self-starter with the ability to work independently and proactively.

**Benefits:**
- Competitive compensation with bonus opportunities.
- Comprehensive healthcare coverage for you and your dependents.
- Company-paid life insurance and 401(k) with company matching.
- Three weeks of paid time off annually, plus ten paid holidays.
- Supplemental benefit programs.
- Company cell phone and laptop.
- Opportunities for growth, education, and career advancement.

We are an equal opportunity employer committed to creating a diverse and inclusive work environment. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

**E-Verify:** We verify the identity and employment authorization of individuals hired for employment in the United States.

We look forward to welcoming a new member to our team who shares our commitment to exceptional service and teamwork!
Employment Type: Full-Time
Salary: $ 55,000.00 65,000.00 Per Year