Customer Service Representative

Customer Service Representative (CSR)
Company: MPE Services
Location: Florence, AL
Department: Operations / Customer Service
Reports To: Customer Service Manager / Operations Manager
Employment Type: Full-Time

Position Summary
MPE Services is seeking a professional and customer-focused Customer Service Representative (CSR) to join our growing team. The CSR serves as the first point of contact for our customers and plays a vital role in delivering exceptional service experience.
This position is responsible for answering inbound calls, scheduling service appointments, supporting dispatch operations, and assisting customers with questions regarding HVAC, Plumbing, Electrical, and Generator services.
The ideal candidate is organized, friendly, detail-oriented, and able to multitask in a fast-paced service environment. Key Responsibilities
Customer Interaction

• Answer inbound customer calls in a professional and friendly manner
• Assist customers with scheduling service appointments
• Respond to customer questions regarding services, pricing, and availability
• Provide excellent customer service while representing the MPE brand

Scheduling & Dispatch Support

• Work closely with dispatch to optimize technician schedules
• Update customer information and job details in the CRM system
• Confirm appointments and follow up with customers when needed

Administrative Support

• Enter service requests and customer information accurately
• Maintain organized records of service calls and communications
• Assist with outbound customer follow-up calls

Customer Experience

• Ensure every customer interaction reflects MPE Services' commitment to quality and professionalism
• Address customer concerns and escalate issues when necessary
• Maintain a positive and solution-oriented approach

Qualifications
Required

• High school diploma or equivalent
• Strong verbal and written communication skills
• Professional phone etiquette
• Basic computer proficiency
• Detail-oriented with strong data entry and record keeping skills
• Ability to multitask in a fast-paced environment

Preferred

• Previous customer service or call center experience
• Experience in home services, construction, or service industries
• Experience with CRM or dispatch software (ServiceTitan or similar)

Skills & Competencies

• Customer-focused mindset
• Strong communication skills
• Attention to detail
• Organization and time management
• Ability to remain calm under pressure
• Team-oriented attitude

Work Environment

• Office-based position
• Regular interaction with customers and service technicians
• Fast-paced environment during peak service seasons

Why Join MPE Services?

• Work with a trusted local company serving North Alabama homeowners
• Support a team of skilled HVAC, Plumbing, Electrical, and Generator professionals
• Opportunity to grow within a rapidly expanding home services company
• Be part of a team committed to quality service and strong customer relationships

• How to Apply
  Interested candidates should submit their resume and contact information for consideration.