Description
Position Summary
The Sr. IT Systems Analyst will provide hardware and software support for workstations, servers, networks, applications, and relational databases. The IT Specialist will ensure all information systems are reliable, stable, and highly available by performing system administration, monitoring, and performance tuning, and by resolving complex service requests from end users.
Duties and Responsibilities
+ Troubleshoot and resolve security, configuration, and performance issues related to the ERP system.
+ Perform minor to moderate programming changes to reports, workflow, and screen customizations.
+ Administer server, network, application, and database systems.
+ Manage and maintain an inventory of server, database and/or network related equipment and licenses.
+ Build, configure, upgrade, and install server and network systems.
+ Install, configure, and maintain application and relational database systems.
+ Monitor and complete performance tuning of server, database, application, and network systems.
+ May travel to branch locations to install equipment and perform end user training.
+ Provide technical analysis and support of complex production problems and workstation issues for server, network, application and database systems.
+ Provide adequate security and back-ups for server, database, application, and network systems.
+ Interface with vendors for hardware and software repair, support, maintenance, and quoting.
+ Provide reporting on inventories, licensing, systems performance, and availability.
+ Provide status updates and reports on service requests and project tasks.
+ Create and maintain project plans.
+ Administers and coordinates activities and processes in the IT function. May provide "team lead" support to the department.
Skills and Qualifications
+ Technical understanding of hardware, operating systems, and networking.
+ Technical understanding of print services, network security, storage, applications, and databases.
+ Technical understanding of cloud-based application administration, such as Office 365, Exchange, and Azure.
+ Technical understanding of voice and data communications, including experience with VOIP setup.
+ Basic knowledge of network scripting and database queries using tools such as PowerShell and SQL.
+ Working knowledge of Microsoft Office 365 desktop applications.
+ 4-year degree in computer science or related field of study, or 4 - 6 years prior work experience as an IT Specialist or related role.
+ Ability to concentrate and maintain productivity in pressure situations.
+ Ability to self-manage work schedule and complete tasks on time.
+ Strong analytical, troubleshooting, and problem-solving skills.
+ Strong organizational skills.
+ Strong interpersonal and communication skills, both oral and written.
+ Good documentation skills.
+ Good phone skills.
+ Professional certifications such as Microsoft MCP, MCSE, MCSA, or CCNA, preferred.
+ Experience in customer support, computer operations, systems administration, or other information systems-related areas, preferred.
+ Working knowledge of high-level programming language, preferred.
Physical Requirements
+ Ability to lift 20 lbs. as needed.
+ Ability to bend, stand, climb, twist, and stoop for extended periods of time.
+ Ability to perform sedentary work, including sitting for extended periods of time.
+ Ability to operate standard office equipment.
+ Have good vision of 20/30 with corrective lenses.
+ Ability to maintain coordination of hand and finger movements to grasp and manipulate objects with precision.
+ Travel as needed to accomplish desired results. Overnight travel may be required occasionally.
Subject to environmental conditions that occur indoors and outdoors, which include but are not limited to exposure to changing temperatures, loud noises, vibration from the use of equipment, and the following:
+ Hazards: Variety of physical conditions, such as proximity to moving mechanical parts, electrical current, exposure to high heat or exposure to chemicals.
+ Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin - fumes, odors, dust, mist, gases or poor ventilation.
+ Oils: there is air and/or skin exposure to oils and other cutting fluids.
Qualifications
Education
Preferred
+ Bachelors or better in Computer Science
Licenses & Certifications
Preferred
+ Other
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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