Service Writer - Tractors & Equipment

Service Writer:
We are looking for service writer to join our team in Dothan AL. A service writer supports the service department and assists in the daily operation of the service department by maintaining records and documentation associated with the servicing of equipment. Assist in scheduling work for the shop and road technicians, communicating with customers about repairs. Process work orders, collect payments, file warranty claims in a timely manner.

RESPONSIBILITIES:

• Answer phone calls in the service department.
• Wait on customers at the service counter.
• Assist in scheduling and answering questions.
• Advise on repairs within established guidelines.
• Communicate with customers on additional repairs needed.
• Start repair orders, enter tech notes and parts on orders, and review for accuracy.
• Process warranty claims.
• Assist service manager in coordinating departmental events.
• Generate reports and complete other paperwork.
• Review technician time postings for accuracy.
• Assist customers with picking up, dropping off, loading and unloading equipment.
• Coordinate transportation for equipment coming and going.
• Work with delivery drivers to assure timely pickup and delivery.
• Assist the service manager in assuring that the shop is in compliance with regulations.

EDUCATION/TRAINING REQUIRED:

• A high school diploma is required.
• Technical knowledge of agriculture or construction equipment is a plus.

Our Vision – Build a dynamic business by creating value for our customers, providing opportunities for our employees and benefiting the communities we serve. Kingline Equipment was founded in 2005 with the purchase of a small New Holland dealership on the outskirts of Pensacola Fl. Today, Kingline Equipment has grown to seven locations in three states Florida, Alabama and Georgia. Our team continues to focus on organic and strategic growth, our growth plan creates synergies that will enhance productivity and efficiencies while also providing advancement opportunities for our employees. We are committed to be the best business partners to our customers, employees and manufacturers that we represent, while striving to be a positive impact in our communities we serve. Kingline represents New Holland, Bush Hog, Bad Boy, Hustler, Walker, Toro, Landoll, Brillion, Fecon, Manitou as well as many others. We serve a wide range of customers, including farmers,hobby farmers, professional contractors and homeowners.