Sales Operations Manager

Job Description

Job Description

The Sales & Operations Manager plays a dual leadership role, responsible for driving local sales efforts while supporting day-to-day hotel operations as Manager on Duty (MOD). This position is ideal for a hospitality professional with strong operational knowledge and a passion for revenue generation, guest satisfaction, and team leadership.

The role supports the General Manager by balancing revenue-focused sales activity in the market with hands-on operational leadership, ensuring both top-line growth and consistent service execution.

$45,000 - $50,000 yearly

Sales Manager

• Drive local negotiated and small group business through proactive sales efforts
• Conduct outside sales calls, local account visits, and community networking
• Manage and respond to sales inquiries, RFPs, and group leads in a timely manner
• Negotiate rates, contracts, and group agreements within brand and ownership guidelines
• Maintain accurate account activity, production tracking, and pipeline reporting
• Collaborate with revenue management to support ADR and occupancy goals

Operations & Manager on Duty (MOD) Responsibilities

• Serve as Manager on Duty on assigned shifts, including evenings and weekends as needed
• Oversee daily hotel operations with a primary focus on Front Office and Guest Services
• Ensure brand standards, service scores, and cleanliness expectations are consistently met
• Resolve guest concerns professionally and efficiently, escalating when appropriate
• Monitor daily arrivals, VIPs, groups, and special requests

• Experience in hospitality sales with a focus on local negotiations
• Hilton System Knowledge
• Ability to conduct effective outside sales calls and build strong community networks
• Proven track record of managing and responding to sales inquiries, RFPs, and group leads promptly
• Skill in negotiating rates, contracts, and group agreements
• Proficiency in maintaining accurate account activity, production tracking, and pipeline reporting
• Ability to collaborate with revenue management to support ADR and occupancy goals
• Experience serving as Manager on Duty, including evenings and weekends as needed, is a plus

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners