Field Engineer 3

Job Description

Job Description

This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service

Must Be a US Citizen!
Work Address: Mobile, AL zipcode 36602 ; exact location was not provided as this is a government site.
Is this contract to hire/possible extension Temp to perm possible
Shift start time and end time Mon Fri, 8a to 5p
Driving or Non-Driving Non-Driving but may have to drive between sites
Duration: 12 months - possible extension if needed
Targeted Start date: ASAP

Prescreen Questions:
How many years experience do you have with computer hardware set up
How many years experience do you have with basic hardware troubleshooting experience
How many years experience do you have with basic software troubleshooting experience
Do you have an A+ Certification
Have you every worked for as a FTE or Contractor If so who and when Did you leave on good terms
Are you at least 18 years of age

Job Profile Summary:
Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:
Provides the full range of Field Engineering support for an assigned base of large / complex clients.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products, including low-complexity installation activities.
Provides technical feedback on equipment, systems and processes to improve overall service delivery.
Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members, providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 2-4 years experience in area of responsibility.