Tier 1 Helpdesk Technician

Job Description Insight Global is seeking a reliable and proactive Tier 1 Helpdesk Technician to provide essential onsite IT support at our St. Louis, MO location. This is a short-term contract role ideal for someone with at least 1 year of professional IT experience or a recent graduate with a technical degree. You will serve as the boots-on-the-ground support for the clients Network and System Administrators sitting in another office location. Key Responsibilities:  Provide first-level technical support to end users  Perform password resets and basic account troubleshooting  Replace toner and resolve basic printer connectivity issues  Troubleshoot and escalate hardware/software issues as needed  Serve as the onsite liaison for the remote IT team  Maintain documentation of issues and resolutions  Ensure timely and professional communication with users We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Skills and Requirements 1+ year of professional IT support experience or a technical degree in IT, Computer Science, or related field  Strong customer service and communication skills  Basic understanding of Windows OS, Active Directory, and networked printers  Ability to follow instructions and work independently  Must be punctual, dependable, and detail-oriented null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].