Help Desk Analyst
Job Description
Job Description
Reports To: Senior IT Manager
Responsibilities:
Overall responsibilities include phone support of a multi-site, physical and virtual desktop environment primarily based on Microsoft technologies.
- Serve as first tier support for Help Desk questions.
- Receive and respond to Help Desk calls in a timely manner via the approved Help Desk system.
- Assist in the support of the Microsoft Windows Environment
- Assist in the support of the Microsoft Office Suite of Applications and other legal specific applications
- Troubleshoot individual software applications as needed.
Skills and Qualifications:
- Strong phone customer services skills with a high degree of patience and professionalism
- Knowledge of Microsoft Windows operating system concepts and principles
- Knowledge of Microsoft Office Suite
- Ability to work independently and collaboratively with other team members
- Ability to work well under pressure and prioritize
Education and Experience:
- High School Diploma or equivalent required. Associate’s Degree preferred.
- 1 or more years of related experience supporting a Microsoft driven environment is desired but not required.
Balch & Bingham LLP is an equal employment opportunity employer. Balch & Bingham LLP provides equal opportunity in employment to all employees and applicants for employment. All applicants and employees will be treated in a non-discriminatory manner, without regard to age, color, disability, gender (including gender identity or expression), genetic information, national origin, race, (including hair textures and types, and hairstyles commonly or historically associated with race) religion, sexual orientation, veteran status or any classification protected by federal, state or local law.
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