RA Support Specialist

Job Description

Job Description

RA Support Specialist

Automation Personnel Services is looking for an RA Support Specialist for LG Electronics in Huntsville, AL. In this role, you will primarily be responsible for managing Return Authorization (RA) operations, dealer support requests, warranty replacement processing, reporting, and case management activities. This position requires strong analytical skills, attention to detail, customer service experience, and the ability to manage multiple priorities while ensuring timely resolution of customer and dealer requests.

Pay rate:

$20 to $24per hour

Schedule and Hours:

Monday through Friday from 8 am to 5 pm.

RA Support Specialist Duties and Responsibilities:

• Process dealer-submitted Return Authorization (RA) requests requiring review and approval.
• Support dealer exchanges, DRN processing, and specialty cases requiring EP approval.
• Manage Extended Warranty Replacement Program cases, including model and serial number research and validation.
• Create and maintain reports, customer communication files, and related documentation using Excel functions such as VLOOKUP and data validation.
• Process Best Buy SIR reports and TCC documentation, including invoice research and follow-up on missing information.
• Monitor and manage the Awaiting Return queue to ensure timely case closure and compliance with aging requirements.
• Receive, review, and validate documentation from customers, dealers, SKS, and retail partners.
• Coordinate with customers and dealers to obtain missing paperwork and resolve processing issues.
• Track pending cases and ensure timely follow-up through completion.

RA Support Specialist Qualifications and Requirements:
• High school diploma or equivalent required; associate's degree preferred.
• Experience in customer support, warranty claims, returns processing, or administrative operations.
• Highly Proficient in Microsoft Excel, including VLOOKUP, data validation, and reporting functions.
• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong analytical, problem-solving, and follow-up skills.
• Experience working with case management systems and cross-functional teams preferred.

Job Type
Full-time, long term temporary

Benefits
• Weekly Pay
• Medical, dental, vision, short-term disability, and life insurance
• 40 Hours Service Bonus after 1 year of continuous service and 1500 hours
• 6 paid Holidays after 1 year of continuous service and 1500 hours

401(k) Retirement Plan
Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401K matching to all eligible contingent and temporary associates.

Interested in this job?
Click Apply Now, email your resume to [email protected], or call us at 256.583.6823 to learn more. You can also apply in person at our office located at

Automation Personnel Services On-site Office:
201 James Record Road

Huntsville, AL 35824

Bonus Opportunity!
We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.

About Automation Personnel Services
Automation Personnel Services is a highly recognized staffing agency with over 30 years of experience in manufacturing and light-industrial staffing. Our accolades include:
• 10-time consecutive winner of the ClearlyRated® Best of Staffing Client Award (2016-2025).
• Winner of the ClearlyRated® Best of Staffing Talent Award (2019-2025).
• Recipient of the Safety Standard of Excellence Award by the American Staffing Association.
• Named one of the Best Staffing Companies to Work For by CIO Views Magazine.
• Consistently ranked among the top U.S. staffing agencies by Staffing Industry Analysts (SIA).

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Equal Opportunity Employer

APSHuntsville