Clinic Assistant

Clinic Assistant Offsite

A Clinic Assistant Offsite is placed inside a physician practice to collect and register lab specimens, schedule and pre-authorize diagnostic testing, and act as a general liaison to MMC. Their daily routine varies depending on the needs of the practice. They collect lab specimens, register them, and prepare them for transport to MMC for processing to the specifications outlined in the laboratory policies and procedures. They ensure that diagnostic testing is ordered to the provider and patient's preference and according to the guidelines set by the department and Central Scheduling. They also ensure that results reach the provider whether it be via EMR or fax. Clinic Assistant Offsite function as a representative of MMC and are often the main channel of communication between the practice and MMC. Clinic Assistant Offsite may also be trained to assist in multiple locations reporting to Offsite Services.

Clinic Assistant Offsite function under the authority of the Offsite Services Manager; however, they are also responsible for maintaining the standards outlined by the Laboratory Director for all laboratory services they provide.

Primary Responsibilities:

• Schedules patients at physician request for diagnostic services
• Verifies insurance coverage for services as well as whether a pre-authorization is required obtaining the pre-authorization as needed
• Communicates appointment information and preparation instructions to patients
• Communicates with referring providers to ensure all clinical documentation needed is available at time of appointment
• Ensures that provider receives results in a timely manner
• Registers lab patients and ensures accuracy of information by utilizing AccuReg on a daily basis
• Prints medical records for practice as needed to improve continuity of care
• Assists with ease of referral to various other MMC services such as PT, CCC, etc.
• Collects blood specimens via venipuncture or finger stick following MMC collection and infection guidelines
• Prepares other body fluid specimens (urine, fecal matter, sputum, semen, cultures, etc.) for transportation to the lab
• Maintains requested statistics, clinical documentation, and reports

This position requires, at minimum, a high school diploma or GED. Prior experience in the healthcare environment and/or customer service is preferred. Prior experience with or certification in phlebotomy is preferred. A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary. This position requires the ability to communicate in a pleasant, professional, concise, and caring manner. This position requires critical thinking and problem solving to ensure the best care possible for our patients.

Lake Guntersville, a mountain-lakes jewel, is located approximately 30 miles from metro Huntsville and is home to Marshall Medical Centers.

Marshall Medical Centers, an affiliate of the Huntsville Hospital Health System, serves the residents of Marshall County and the surrounding area (population approximately 125,000). With two hospitals, eight outpatient locations and a highly-trained team of physicians practicing 28 specialties, Marshall Medical is a confident, convenient choice for local healthcare. Residents can remain close to home and receive excellent care often provided by those who are neighbors and friends.

Marshall Medical Center South is a 150-bed hospital in Boaz, Alabama, and opened in 1956. Marshall Medical Center North, in Guntersville, opened in 1990 and is a 90-bed facility. In addition to the two hospitals, the Gary R. Gore Medical Complex is conveniently located mid-county and is home to several outpatient clinics and a 22,000 square foot comprehensive Cancer Care Center.

Named by the Joint Commission as a "Top Quality Performer" among America's hospitals, Marshall Medical Centers' patients can be assured they are being treated in an environment where a premium is placed on quality and best practices.