Florence - IT Support Administrator

Job Description

Job Description

Primary ResponsibilitiesIdentity & Access Management

• Execute user onboarding and offboarding processes.
• Provision and deprovision user accounts across systems.
• Assign role-based access in accordance with approved access matrices.
• Perform password resets and account unlocks.
• Maintain accurate access documentation.
• Ensure timely removal of access upon employee termination.
• Support periodic access reviews and audit evidence collection.

ServiceNow Administration Support

• Serve as backup ServiceNow queue administrator.
• Maintain workflow integrity within assigned queues.
• Ensure ticket routing aligns with documented governance rules.
• Support documentation and form configuration updates as directed.

Procurement & Administrative Support

• Serve as backup ordering administrator.
• Process approved hardware and software orders.
• Maintain asset tracking updates within ServiceNow.
• Ensure procurement documentation aligns with policy.

Compliance & Audit Support

• Maintain documentation supporting FTC Safeguards Rule compliance.
• Assist in gathering audit evidence for internal and external reviews.
• Follow documented policies and procedures precisely.
• Escalate policy deviations or access concerns immediately.

Accountability

• Accurate and timely identity provisioning.
• Compliance with documented access policies.
• Maintaining auditable records.
• Protecting least-privilege access principles.
• Supporting governance workflow integrity.

Required Qualifications

• 2+ years of IT support or identity management experience.
• Experience with Active Directory / Entra ID / Microsoft 365 administration.
• Familiarity with role-based access control (RBAC).
• Experience with ticketing systems (ServiceNow preferred).
• Strong documentation and attention to detail.
• Understanding of basic cybersecurity principles.

Preferred Qualifications

• Experience in regulated environments.
• Knowledge of FTC Safeguards Rule or similar frameworks.
• Experience with workflow-based ITSM platforms.
• CompTIA Security+ (or pursuing).

Key Competencies

• High attention to detail.
• Process discipline.
• Accountability mindset.
• Clear written communication.
• Ability to follow structured procedures.
• Comfort with repetitive, precision-based tasks.

Career Development Path

• Senior Identity & Access Administrator.
• IT Governance Analyst.
• Cybersecurity Analyst (based on demonstrated competency and training).

Alignment to IT Department Identity

This role supports the IT Department’s commitment to Accountability, Discipline, Security & Stewardship, Service Excellence, and Continuous Improvement.