Customer Service Officer

About Us
At Every Word Code, we are dedicated to transforming ideas into digital solutions that drive business growth and operational excellence. Our team combines creativity with precision, ensuring that every project is executed with integrity, innovation, and a client-first mindset. We foster a collaborative work environment where each employee has the opportunity to grow and contribute to something meaningful.

Job Description

Job Description

We are seeking a motivated and detail-oriented Customer Service Officer to join our team in Birmingham, AL. In this role, you will serve as the first point of contact for our clients and customers, providing professional support, resolving inquiries, and ensuring a seamless experience from start to finish. Your ability to communicate effectively and handle multiple tasks will be key to your success.

Responsibilities

• Handle inbound and outbound customer communications via phone and email

• Resolve customer inquiries efficiently and professionally

• Maintain detailed and accurate records of interactions and transactions

• Collaborate with internal departments to ensure customer satisfaction

• Identify and report recurring issues to contribute to process improvement

• Maintain confidentiality and professionalism at all times

• Support team goals through proactive participation and input

Qualifications

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred)

• Minimum 2 years of experience in a customer service or client-facing role

• Excellent verbal and written communication skills

• Strong problem-solving and organizational abilities

• Proficiency in Microsoft Office and CRM tools

• Ability to work independently and in a team environment

• Adaptability and professionalism under pressure

Additional Information

Benefits

• Competitive salary ($57,000 - $63,000 annually)

• Opportunities for career growth and internal advancement

• Ongoing training and skill development

• Comprehensive health and dental insurance

• Paid time off and company holidays

• A collaborative and supportive team environment