Service Dispatcher
Job Description
Job Description
Position Summary:
The Service Dispatcher is responsible for efficiently scheduling and dispatching technicians to service calls while providing excellent customer service. This role also manages incoming phone calls, monitors the office email inbox, and supports various front office administrative tasks to ensure smooth daily operations.
Key Responsibilities:
Receive and prioritize incoming service requests via phone, email, and internal systems
Schedule and dispatch service technicians to customer sites efficiently
Communicate job details clearly to technicians and ensure they are prepared for each task
Monitor job progress throughout the day, providing updates to customers as needed
Answer and route incoming phone calls professionally
Manage the office email inbox, ensuring timely responses to customer and vendor inquiries
Perform general front office duties including greeting visitors, accepting deliveries, and maintaining a tidy reception area
Assist with data entry, filing, and updating customer records in company systems
Coordinate with the service manager and other departments to support overall operational goals
Handle urgent customer issues with empathy and proactive problem-solving
Other administrative tasks as assigned
Qualifications:
High school diploma or equivalent required
Previous experience in dispatching, customer service, or administrative roles preferred
Strong communication and organizational skills
Ability to multitask in a fast-paced environment
Proficient with Microsoft Office and comfortable learning scheduling or ERP software
Positive attitude and strong team player
Recommended Jobs
Shift Leader-Park South
Job Description Job Description Benefits Offered | Wage Information Competitive Pay! FREE Delicious Meals on every shift! No late nights, no early mornings! Flexible Schedule! Great En…
Leadership Development Path
Job Description Job Description Company: Chick-fil-A East Dothan Owner/Operator David Bailey has been with Chick-fil-A over 10+ years, and is passionate about leading and developing people t…
Law Firm Receptionist
Job Description Job Description We’re looking for an enthusiastic, energetic, professional Receptionist to join our team! The Law Offices of Brenton C. McWilliams is an Estate Planning, Elder…
Sr. Mechanical Engineer (Component/Assembly Design Ownership)
Job Description Job Description About Us : X-Bow Systems is a cutting-edge aerospace technology company focused on revolutionizing solid propellant propulsion systems for space exploration and d…
Baumhower's Victory Grille - Cashiers/Hosts
Job Description Job Description Description: Baumhower's Victory Grille - Cashier/Host - Up to $15/hour! Baumhower’s Victory Grille is a part of the Aloha Hospitality International restauran…
Rooms Supervisor (FT/Night Shift/Weekends)
Job Description Job Description The Rooms Supervisor plays a key leadership role in delivering Marriott’s signature guest experience by overseeing daily front‑office operations, supporting asso…
Reliability Specialist/Engineer (Jackson)
Responsibilities: Provide engineering services to maintenance and operating department personnel as required to resolve maintenance, technical, and equipment reliability issues. Establish and main…
Electrical Foreman with Industrial Experience
Job Description Job Description Lead the Charge: Electrical Foreman Opportunity in Huntsville, AL United Trades of America is actively seeking a highly skilled Electrical Foreman to lead a te…
EEG Tech
Job Description Job Description Proficient in EEG setup and execution with 2 years of experience. Skilled in identifying abnormalities and artifacts. Certification preferred. Proficient in EEG di…
Account Executive
About Landing Founded in 2019, Landing was created by some of the best minds in modern entrepreneurship, has been backed by some of the top venture capitalists in the U.S., and our team is committ…