Entry Level Service Advisor

Job Description

Job Description

We are your local, family-owned Nissan dealership! Proudly serving our area for over 50 years. Since opening our doors in 1964, we have strive to exceptionally serve our community and our staff. We've held true to our values while servicing our community and pursuing continuous growth. We strongly believe in continuous improvement for our employees. We've been continuing to grow, while holding true to our values of professionalism, positivity, teamwork and honesty! We strive to make our employees happy, resulting in long-term employee retention! We have service staff that have been here 10+ years. We would like to add you to our great team!

At McKinnon Toyota/Nissan, we strongly believe in growth opportunities for our employees and therefore offer ongoing training and strive to promote from within!

Are you ready to jump-start your career and grow with our organization? If the answer is yes, apply below!

Helping satisfied customers drive away with a smile on their face is what we do - join a team
focused on earning customers for life!

We Offer Best in Class Industry Benefits:

• Competitive Pay
• Health, Dental, Vision & Life Insurance
• 401K
• Direct Deposit
• Sundays off
• Paid vacation
• Ongoing training
• Promote from within
• Excellent work environment
• Great team culture
• Family owned and operated

Responsibilities :
As a Entry Level Service Advisor you will be responsible/trained for initiating automotive services and repairs. Verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders, obtaining approval signatures and entering repair orders into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.
• Answering incoming phone calls and scheduling appointments.

Requirements:

• Customer service experience, preferred but not required!
• A team player who is focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile is a plus.
• Acceptable driving record and a valid driver's license in your state of residence
• High School graduate or equivalent
• Acceptable driving record and a valid driver's license in your state of residence necessary for select roles

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.