Customer Service Representative - Account Manager

Job Description

Job Description

Are you looking for an opportunity to put your skills to better use? Farmers

Insurance-Branyon Agency in MOBILE, Alabama, is looking for a positive, enthusiastic

individual to join our outstanding team as a Full-Time CSR/Account Manager.

You will be using your professional demeanor, willingness to learn, and excellent

communication skills to service new and existing accounts to achieve sales goals and

service standards. Whether you have experience in the industry or are looking to start

down a new career path, this may be the place for you. No previous industry

experience? No problem! We can teach you everything you need to know to be

successful with Farmers Insurance-Branyon Agency. Entry-level applicants will begin

with a base salary and can earn additional compensation during their first year. You will

also benefit from additional training and development opportunities, making this a great

opportunity to transfer and grow your skills. Apply today!

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Dental Insurance

Vision Insurance

• Process customer policy change requests.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Maintain knowledge of new products and services.
• Provide exceptional customer service and support.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Provide customers with additional information about new products and services.
• Attend training and continuing education courses.
• Handle customer renewals.

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Professional phone etiquette.
• Strong communication and negotiation skills.
• No insurance experience required but must be willing to learn

Ability to take initiative, be proactive, and think outside the box.