Technology Support Specialist I

MAX Credit Union, a Best Company to Work For, is currently seeking a Technology Support Specialist I. If you are passionate about providing exceptional technology support, thrive in collaborative environments, possess a deep understanding of IT systems, and are committed to delivering accurate and actionable solutions, communicate clearly and effectively, and continuously seek ways to enhance operational efficiency, are highly organized, detail-oriented, and dedicated to ensuring smooth technology operations, and enjoy a fast-paced, varied work setting, we want you on our team.

Essential Functions & Responsibilities

Understands and utilizes technical documentation to assist in resolving hardware and software issues.

Utilizes remote software application in troubleshooting hardware and software issues.

Monitors unassigned Help Desk tickets and assign to appropriate support technician when applicable.

Performs Help Desk ticket updates by documenting all actions taken to correct hardware or software issues.

Prepares, configures and tests new workstations, peripheral equipment and software for deployment into the corporate environment.

Understands and identify issues requiring escalation or specialized support and assign to appropriate technician.

Performs timely workstation hardware and software upgrades as assigned.

Prepares and de-bans aged technology equipment for destruction or repurpose.

Responsible for reporting computer and peripheral hardware failures to 3rd party vendors for repair and/or replacement.

Learns how MAX functions as a Credit Union and what services are available to our members.

Attends training classes and seminars required for professional growth and encouraged to obtain CompTIA A+, MTA, and MCSA certifications.

Takes pride in work, continually looking for and suggesting ways to make improvements.

Maintains a member first mindset.

Upholds core values and builds team member and customer relationships.

Completes all credit union training as required.

Performs other duties as assigned.