2nd Shift Contact Center Representative (Tues-Sat 12:00pm-9:00pm) W/ Onsite Training Hoover, AL

Overview

Thank you for your interest in a career at Regions. Regions believes associates deserve more than just a job and offers performance-driven individuals a place to build a career with opportunities for growth. If you are focused on results, dedication to quality, strength and integrity, Regions may be your employer of choice.

Regions is dedicated to safeguarding private and personally identifiable information you submit. Information submitted will be collected and reviewed by Regions associates, consultants, and vendors to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside Regions unless required by law. Such information will be stored in accordance with regulatory requirements and Regions’ retention schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description

If you are passionate about making a difference in the lives of others, you’ll excel with a company that focuses on the financial wellbeing of its customers. As a banker in Regions’ Contact Center, you will gain foundational banking knowledge by working in the heart of our customer service operations. Our Leadership Team invests in your development through ongoing coaching and mentoring. Our core values motivate and drive us to do the best for our customers and associates every day.

Our Contact Center Bankers :

• Help enrich our customers’ lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience.
• Be the expert in a wide range of banking products and services. Help customers identify the next step to accomplish their financial goals with advice, guidance, and education.
• Put the customer first and strive to provide solutions for immediate and long‑term needs on every contact.

What’s in it for you

• The foundation you need to start your career in banking—a skillset to improve customers’ lives by helping them make better financial decisions.
• Comprehensive and ongoing training to learn and grow.
• Ongoing feedback, coaching, mentoring, and development from leaders who care.
• Benefits including healthcare plans, tuition reimbursement, paid time off, and regular performance reviews with salary elevations.

Who we are

• Core Values: Put People First, Focus on your Customer, Reach Higher, Do What is Right, and Enjoy Life. Mission: Make Life Better.
• We serve our communities and encourage associates to volunteer, teach financial education, and give back with United Way.
• Industry leadership in Associate Engagement and Customer Engagement (awards and recognition by Gallup/JD Power).

This position requires tracking time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

Requirements

• High school diploma or GED
• Onboarding includes three weeks’ instructor-led and two to four weeks on-the-job training
• Ability to observe stable and on-screen text and images
• Ability to detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and make on-screen selections
• Ability to work at a computer for extended periods

If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:

• Download speed of at least 50 Mbps
• Upload speed of at least 5 Mbps
• Must test on speedtest.net to confirm download speed or provide documentation from provider
• Must be directly connected to the Internet Router via ethernet cable; satellite Internet, Wi‑Fi and Wi‑Fi extenders are not allowed

Skills and Competencies

• Adherence to policies, procedures, and guidelines
• Ability to recommend different products and services to customers
• Ability to multi-task and work in a fast-paced environment
• Ability to solve problems
• Ability to work a flexible schedule which includes all hours of the contact center
• Basic computer skills with the ability to navigate various systems
• Effective time management skills
• Excellent communication skills (verbal and written)
• General knowledge of basic banking, electronic banking and/or credit card services

Preferences

• One (1) year customer service or production experience

Start here, go anywhere! Our contact center associates have the opportunity to explore a wide variety of opportunities. Make this your day to kick start your Regions career.

Schedule details

• Training onsite for 7 weeks, Monday–Friday, 8am–5pm
• Your 2nd shift will start after the 7 weeks of training, and you will transition to remote work
• The remote schedule is Tuesday–Saturday, 12:00pm–9:00pm CST

Position Type: Full time

Compensation and Benefits

Pay ranges are job-specific and provided as a point-of-market reference. Pay varies by experience, skills, knowledge, contribution, location, and performance. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target: Minimum, Median

Incentive Pay Plans: This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible and comprehensive. Benefits for benefits-eligible associates include:

• Paid vacation/sick time
• 401K with company match
• Medical, dental and vision
• Disability benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Benefits and plans may change at any time. To learn more, visit Regions benefits page.

Location

Location: Hoover, Alabama (Riverchase Operations Center)

Equal Opportunity Employer/Including Disabled/Veterans

Job applications are accepted electronically through our career site for a minimum of five business days from the date of posting. Higher-volume postings may remain active longer due to business need and may be closed at any time at the company’s discretion.