Airline Customer Service Agent

Job Description

Job Description

General Purpose of Job (s):

Passenger Service Agent

This position is responsible for providing total customer service to all people desiring to use the customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

Essential Duties and Responsibilities:

• The ideal candidate must be people-oriented, highly motivated, and have a positive and friendly attitude.
• Processing customers' tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating customers, and providing hotel, meal, and taxi vouchers when appropriate.
• Ensures FAA, Airline, and airport regulations are followed.
• Enforces safety/security measures and protects sensitive zones.
• Assists Customers with special needs, i.e., Customers who need assistance in boarding.
• Ad hoc assignments as requested by the Lead or Supervisor
• Completing sales reports
• Excellent communication skills
• Able to read and write English, bilingual skills a plus.
• Ability to work efficiently under time constraints.
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays.
• Must be well groomed.
• Other duties as assigned.

Competency/Behavioral Requirements :

• Be pleasant with others on the job and display a good-natured, cooperative attitude.
• Be reliable, responsible, and dependable, and fulfill obligations.
• Attention to Detail
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
• Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace.
• Willingness to take on responsibilities and challenges.
• Be sensitive to others' needs and feelings and be understanding and helpful on the job.
• Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.

Physical Demands :

Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment:

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other Requirements and Qualifications:

Education: High School diploma or equivalent

Experience: Minimum two (2) years of Customer Service experience or the equivalent in related training and/or experience

Knowledge: Possess basic computer skills with the ability to type 25 wpm

Must be at least 18 years old.

Must have a valid driver’s license.

Must pass a ten (10) year background check and pre-employment drug test.

Must have authorization to work in the U.S. as defined in the Immigration Act of 1986

Attend and successfully complete required training.

Read and write English.

MUST be able to work a flexible schedule, including nights, weekends, and holidays.

Company Description

Trego Dugan Aviation (TDA) has been in the aviation service business for more than 50 years. Initially, as a single FBO with 8 employees to the present day family of aviation companies and services, and thousands of dedicated team members in numerous aviation disciplines nation-wide!

We offer five core services – air cargo, airline ground handling, FBO, maintenance and avionics and private jet charter. Still family owned, Trego Dugan delivers business vision, a midwest work ethic and unparalleled integrity.

Company Description

Trego Dugan Aviation (TDA) has been in the aviation service business for more than 50 years. Initially, as a single FBO with 8 employees to the present day family of aviation companies and services, and thousands of dedicated team members in numerous aviation disciplines nation-wide!\r\n\r\nWe offer five core services – air cargo, airline ground handling, FBO, maintenance and avionics and private jet charter. Still family owned, Trego Dugan delivers business vision, a midwest work ethic and unparalleled integrity.