Patient Care Coordinator

Job Description

Job Description

General Summary of Duties:

Responsible for coordination and scheduling of patient appointments in an efficient and timely manner. Responsible for all check in and check out duties. Responsible for quality integrations with patients and staff.

- Insurance verification of benefits

- General office duties

- Money handling & deposits

SUPERVISION RECEIVED: Reports to Office Manager/Owner

TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Occasional stress from varying demands. Must be able to work independently and in unison with our other staff.

TYPICAL WORKING CONDITIONS: Frequent contact with employees, patients, specialist and outside agencies.

ESSENTIAL FUNCTIONS:

• Records, coordinated and reschedules patient's appointments utilizing computerized appointment systems. Relays necessary information to appropriate staff.
• Greets and registers patients in a prompt, professional, pleasant and helpful manner.
• Verifies that appropriate forms are completed and obtain signatures when necessary.
• Maintains and updates current information on Specialists' schedules ensuring that patients are scheduled properly.
• Confirms appointments for upcoming patient visits.
• Answers the telephone providing appropriate information or forwards the call to the appropriate staff member.
• Schedules appropriate in-house appointments as requested.
• Oversees the reception area, coordinates patient movement and throughout institute.
• Verifies patient insurance eligibility, copayments, and deductibles.
• Recovers fees due at the time of visit.
• Reconciles daily cash drawer and fee slips.
• Review fee slips for information necessary to submit payments.
• Communicates general information regarding the Institute to outside physician offices as well as patients.
• Assists in care and maintenance of department equipment and supplies.
• Responds to emergent situations according to established procedures.
• Participates in educational activities.
• Attends meetings as required.
• Other duties as assigned.

PERFORMAANCE REQUIREMENTS:

Knowledge, Skills, Abilities

• Interpersonal skills necessary in order to deal effectively and courteously with callers, patients, and families, exchange patient related information with a variety of clinic personnel and interact effectively with physicians.
• Ability to read and write in order to prepare the medical records chart.
• Generate and prepare fee slips and schedule appointments and to perform arithmetic calculations when completing fee slips and logs.
• Analytical skills necessary in order to schedule return appointments.
• Ability to concentrate on details when reviewing patient data in computer systems.
• Knowledge of facility and surrounding facilities to assist patients to other locations accordingly.
• Skill in customer service principles by creating a pleasant atmosphere.
• Ability to communicate clearly in person and on the phone.
• Establish and maintain cooperative relationships with patients, families, coworkers and the public.
• Ability to handle stressful situations tactfully.
• Demonstrate ability to multi-task; perform tasks within time frames assigned.
• Demonstrates schedule flexibility; adjust to shifting priorities; stay organized in a changing environment; stay focused during stressful or difficult situations; exhibit comfort with ambiguity.

EDUCATION:

Minimum: High school diploma or equivalent.

EXPERIENCE:

Minimum:

One to two years of experience in a customer service setting preferred; one year receptionist/front desk experience in health care, preferably within a medical practice setting. Possesses excellent customer service skills, attention to detail, and computer literacy. Knowledge of medical terminology preferred.

Certificate/License: None

INTERPERSONAL COMMUNICATION REQUIREMENTS:

Commitment to the Wright Hearing Center standard for interaction with patients, visitors, physician offices, hospitals or agencies and coworkers is required. Employees of Wright Hearing Center with maintain a consistent standard of interaction with others as follows:

Demonstrates a professional, helpful and friendly attitude, which is directed toward and focused on providing quality patient care and satisfaction in a cooperative manner.

Job Type: Full-time

Pay: $10.00-$15.00 per hour

Benefits:

• Health Insurance
• Paid time off
• Referral Program

Schedule:

• Day shift
• Holidays
• Monday-Friday

Work Location: In Person